Customer Service Manager

Why choose us

Are you ready to take the next step in your career Join us for an exciting opportunity at Albertsons Companies where innovation and customer service go hand-in-hand!

At Albertsons Companies we are looking for someone whos not just seeking a job but someone who wants to make an this role youll have the opportunity to lead innovate and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced dynamic environment thats constantly evolving.

As a Customer Service Manager youll lead our frontend operations and set the tone for exceptional service. Youll support and coach team members ensure smooth and efficient checkout experiences and handle customer concerns with professionalism and care. Whether youre assisting at the register during a rush mentoring associates or keeping the service area running seamlessly youll play a key role in creating a welcoming and positive store atmosphere.

Main responsibilities:

• Oversee daily operations of checkout and customer service desk areas.
• Lead train coach and supervise frontend associates including clerks checkers baggers CSRs and service desk staff.
• Model and promote excellent customer service behaviorsfriendly responsive and knowledgeable interactions.
• Manage staffing levels scheduling associate performance reviews and discipline when needed.
• Ensure compliance with company policies and all applicable state/local/federal laws.
• Achieve department goals for sales labor shrink bag/supply costs and customer satisfaction.
• Perform and support frontend tasks (checker bagger service desk) when necessary.
• Act as ManageronDuty when Store leadership is not present.
• Maintain a safe work environment and act quickly on any safety issues.
• Support store merchandising organization and overall presentation standards.

We are looking for candidates who possess the following:

• Soft skills:
  • Friendly organized solutionsfocused
  • Strong communication and leadership
  • Calm professional approach to customer concerns
• Competencies:
  • Ability to lead teams in a fastpaced environment
  • Strong problemsolving and decisionmaking
  • Solid multitasking and timemanagement skills
• Knowledge:
  • Retail operations and customer service best practices
  • POS and frontend processes
• Abilities:
  • Train support and motivate team members
  • Maintain service standards and operational efficiency
  • Step into any frontend role as needed
• Educational requirements:
  • High school diploma or equivalent preferred
  • Must be at least 18 years old
  • Retail leadership experience strongly preferred
• Travel requirements:
  • Occasional travel for training or development
• Other requirements:
  • Flexible availability including evenings weekends and holidays
  • Ability to work 40 hours/week
  • Comfortable standing walking and performing repetitive tasks

We also provide a variety of benefits including:

• Competitive wages paid weekly

• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical Dental 401k and more!)
• Time off (vacation holidays sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values Click below to view video: ACI Values

A copy of the full job description can be made available to you.