Customer Service Manager

Customer Service Manager / Customer Experience Manager / Customer Care Manager

San Antonio TX US

Up to $85k depending on experience

A growing organization is seeking an experienced Customer Service Manager / Customer Experience Manager / Customer Care Managerto lead a customer-focused team and drive improvements across day-to-day operations service delivery and internal processes.

This role is ideal for an operations leader with experience managing teams improving workflows implementing performance initiatives and using data to enhance customer satisfaction and business efficiency. The successful candidate will play a key role in developing processes supporting team growth and ensuring a consistently high standard of customer experience.

Customer Service Manager / Customer Experience Manager / Customer Care Manager Benefits:

• Salary up to $85000 depending on experience
• Leadership responsibility within a growing organization
• Opportunity to improve processes and operational performance
• Ability to influence customer experience strategy and team development

The Customer Service Manager / Customer Experience Manager / Customer Care ManagerRole:

• Lead mentor and develop customer-focused teams to improve performance engagement and efficiency
• Create and implement processes that improve consistency productivity and overall customer experience
• Establish performance goals measure results and identify opportunities for continuous improvement
• Develop training coaching and quality initiatives to support employee development
• Analyze operational data and customer feedback to identify trends and improvement opportunities
• Support resource planning budgeting and operational decision-making
• Work closely with internal departments to improve communication workflows and customer outcomes
• Identify opportunities to improve systems technology and processes to enhance operational effectiveness

Customer Service Manager / Customer Experience Manager / Customer Care Manager Requirements:

• 3 years experience managing teams within customer operations service operations or a similar environment
• Proven ability to coach motivate and develop high-performing teams
• Strong understanding of operational processes performance management and workflow improvement
• Experience analyzing data and using insights to drive improvements
• Comfortable working with CRM reporting and business management systems
• Strong communication organization and problem-solving skills
• Experience managing budgets and resources is preferred
• Bachelors degree preferred but not essential; relevant experience considered