Customer Service Manager

Availability: Open
Shift: Morning Day Evening (Varies Per Store Needs)
Schedule: Available Upon Interview
Job Type: Full-Time
Location: Piggly Wiggly - 1151 Midway Rd Menasha WI 54952

Description

• Cultivates and maintains customer service at the front-end attention to associate appearance and behavior as well as maintaining acceptable service levels
• Reacts to all customer concerns quickly and effectively while following SOPs to provide the best experience possible
• Controls store shrink by monitoring cashier product handling as well as cashier ringing/scanning techniques file maintenance performance and ensuring shrink control procedures
• Selection training development and scheduling of front-end associates
• Complete all necessary paperwork relating to the Department
• Ensures a clean and safe environment for associates and customers by enforcing proper safety sanitation and operations policies
• Responsible for all training monitoring and compliance of regulatory and legal aspects such as alcohol and tobacco food stamps and WIC
• Maintains supplies for front-end places orders when needed and keeps inventory of items such as receipt tape paper/plastic bags paid stickers rain check slips etc
• Performs self-internal audits to ensure adherence to all policies and procedures
• Finish and retain reports/ logs needed for store audit and state inspection purposes
• Perform tasks as assigned by the Store Manager or Assistant Store Manager
• Travel Required: No

Environment

• Store: Grocery Warehouse (50F to 90F)

Skills

• Specialized Knowledge: Working knowledge of all aspects of front-end operations as well as the ability to make decisions and provide effective leadership.
• Special Skills: Basic computer skills; Very strong customer service skills communication management/leadership skills strong decision-making skills conflict management and the ability to manage multiple tasks
• Physical abilities: : Occasional amounts of walking balancing and kneeling; Frequent amounts of pushing and pulling loads up to 35 lb crouching and feeling; Constant amounts of standing lifting and carrying loads up to 40 lb stooping reaching handling talking and hearing; Occasional work in a variety of temperatures; Operation of Cash Register or EZ-Scan Scanner Computer Telephone System Scale Currency Counter Calculator
• Other: Working knowledge of all store systems including POS receiving payroll and scheduling pallet jack certification etc.
• Other: Ability to read write and perform basic math functions
• Other: Handle money checks and other media and distinguish between various forms of currency

Years Of Experience

• 1-3 years of previous retail experience in the area of the front end preferred

Building on its more than 100-year history in the grocery business Piggly Wiggly continues to grow its presence with stores throughout the Midwest South and Northeast. C&S Wholesale Grocers LLC. operates corporate stores and services independent franchisees under a chain-style model. This unique grocery store offers the selection and assortment of a national chain with the service and local customization of a community-based retailer. Each store contains specialized local assortments to meet local shoppers needs.

Piggly Wiggly is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability or veteran status or any other applicable state or federal protected class. The Company provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans Readjustment Assistance Act.