Customer Service Lead

At Syngenta our goal is to cultivate the most collaborative and trustworthy team in agriculture by providing top-quality seeds and innovative crop protection solutions that enhance farmers success. To achieve this the North America Vegetable Seeds team is currently seeking a Customer Service Lead in Sacramento CA.

Accountabilities:

• Tracking team KPIs (Key Performance Indicators) to analyze trends and provide actionable feedback
• Mentoring training and onboarding new employees while monitoring team performance and adherence to policies
• Handling complex complaints high-stakes customer issues and service challenges that require elevated authority
• Responsible for establishing and maintaining solid relationships with the assigned customer base
• Supply timely responses regarding product pricing and program information
• Provide customer service by answering phone calls taking messages and assisting with transactions
• Respond to all questions from customers in an efficient manner while always maintaining the highest level of professionalism
• Tracking of all shipments. This encompasses obtaining and generating all necessary documentation
• Responsible for notifying customers and the Account Manager of their shipment with all necessary information encompassing tracking details timelines etc.
• Provide support to the Syngenta Vegetable Seeds Platform; assist in other office duties as needed
• Provide support to the Syngenta Vegetable Seeds Platform assist in other office duties as needed.

Qualifications :

• 25 years in customer service with previous experience in a lead supervisory or mentorship role
• Associate Degree in Agriculture Business Marketing or related field and/or
• 3 years experience in Horticulture Agronomy or Agribusiness
• Strong data processing and analytical acumen
• Strong ERP skills
• Experience working as part of multi-functional teams
• Excellent time management skills
• Focus on creating value for our customers

Additional Information :

• Authorized to work in the U.S. without sponsorship.

Salary for this position ranges between $78400- $98000 annually.

What We Offer: 

• A culture that celebrates belonging and collaboration promotes professional development and strives for a work-life balance that supports the team members. Offers flexible work options to support your work and personal needs. 
• Full Benefit Package (Medical Dental & Vision) that starts your first day. 
• 401k plan with company match Profit Sharing & Retirement Savings Contribution. 
• Paid Vacation Paid Holidays Maternity and Paternity Leave Education Assistance Wellness Programs Corporate Discounts among other benefits. 

Syngenta has been ranked as a top employer by Science Journal. Learn more about our team and our mission here:  is an Equal Opportunity Employer and does not discriminate in recruitment hiring training promotion or any other employment practices for reasons of race color religion gender national origin age sexual orientation marital or veteran status disability or any other legally protected status. 

WL: 4B

#LI-Onsite

Remote Work :

No

Employment Type :

Full-time