Customer Service & Employment Outcomes Coordinator

The Ivy College of Business Career Services Office is seeking an Customer Service & Employment Outcomes Coordinator (Administrative Assistant II) to provide customer service and data analysis in a fast-paced student-centered environment. This position serves as a primary point of contact for the office and plays a key role in delivering exceptional service to students faculty staff employers and visitors. Additionally this role collects employment outcomes for Ivy College of Business undergraduates both internship and post-graduation. To achieve the goals of this position this person oversees a small team of undergraduate student assistants.

The ideal candidate is professional dependable and highly organized with the ability to positively interact with others manage multiple priorities and adapt to changing needs. They take initiative anticipate requests and demonstrate strong ownership of their work. Success in this role requires excellent communication skills attention to detail technical proficiency and the ability to work collaboratively in a team-oriented environment.

Example of Duties:

• Serve as the first point of contact for visitors to the Business Career Services office.
• Greet students checking in for appointments as well as provide hospitality to external partners visiting for recruitment events on-campus interviews etc.
• Interact with customers by answering the main phone line and manage the email inbox for general inquiries.
• Collect employment outcomes both internship and post-graduation at graduation 3-months following graduation and 6-months following graduation of three graduating classes per academic year August December and May (1000 graduates/year).
• Communicate with graduates by phone text and email persisting until a strong knowledge rate is achieved (90%).
• Utilize technology - 12twenty data management platform and Excel to record cleanse and analyze data.
• Answer requests from colleagues for specialized data analysis as well as submit data to accrediting bodies such as the Association to Advance Collegiate Schools of Business (AACSB).
• Hire train supervise evaluate and celebrate the work of 3 student Career Services Assistants (CSAs).
• Oversee office needs including processing checks inventorying/ordering supplies and sorting mail.
• Plan meetings reserve rooms and order meals as needed for team members.
• Maintain relationships with vendors who have contractual relationships with the office.
• Support team members with special projects classroom programming and event coordination.

Preferred Qualifications:

• Experience delivering exceptional customer service and serving as a professional first point of contact for diverse stakeholders in a higher education or customer-facing environment.
• Experience collecting data via digital surveys phone calls texts emails etc. as well as cleansing analyzing and reporting that data with a high degree of accuracy.
• Proficiency with Microsoft Office applications particularly Excel and experience working with CRM or database systems.
• Experience hiring training supporting supervising evaluating and celebrating employees.
• Demonstrated ability to contribute positively to a team while independently managing responsibilities and priorities.

Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position.

Application Instructions:
To apply for this position please click on Apply and complete the Employment Application. Please be prepared to enter or attach the following:

Resume/Curriculum Vitae

Letter of Application/Cover Letter

Why Choose Iowa State University
Iowa State Employees enjoy comprehensive health and work-life benefits including medical and dental as well as:

• Retirement benefits including defined benefit and defined contribution plans
• Generous vacation holiday and sick time and leave plans
• Onsite childcare (Ames Iowa)
• Life insurance and long-term disability
• Flexible Spending Accounts
• Various voluntary benefits and discounts
• Employee Assistance Program
• Wellbeing program
• Iowa State offers WorkFlex options for some positions. WorkFlex offers flexibility on when where and how you do your work. For more information please speak with the Hiring Manager.

If you have questions regarding this application process please email or call or Toll Free: 1-.

Iowa State University does not discriminate on the basis of race color age ethnicity religion national origin pregnancy sexual orientation genetic information sex marital status disability or status as a U.S. Veteran. Inquiries regarding non-discrimination policies may be directed to Office of Equal Opportunity 2680 Beardshear Hall 515 Morrill Road Ames Iowa 50011 Tel. email .

General ISU compensation information can be found on the University Human Resources website. Please note that this is only a list of ranges and individuals will be paid commensurate with qualifications.