Customer Service Desk Analyst

TITLE: Customer Service Desk Analyst

POSTION TYPE: PARA

Job Summary:

The Customer Service Desk Analyst provides support for the districts technology department. The essential functions as shown below represent only the key areas of responsibility; specific position requirements will vary depending on the needs of the district.

HIRING SPECIFICATIONS:

Minimum Qualifications:

Education: High school diploma HiSet or G.E.D.

Work Experience: N/A

Licensure or Certification: A Network Plus or MOUS certification preferred

Knowledge Skills and Abilities:

1. Knowledge of ERP and SIS systems.

2. Knowledge of and experience with Microsoft products.

3. Excellent customer services skills.

4. Effective written and oral communication skills.

5. Ability to prioritize tasks manage time effectively and proven ability to meet deadlines.

6. Maintain valid drivers license with a driving record that aligns with the districts motor vehicle record requirement while employed.

7. Maintain confidentiality.

8. Attend work on a prompt and regular basis.

9. Maintain satisfactory and harmonious working relationships with the public students and other employees.

Essential Functions and Responsibilities:

1. Diagnose troubleshoot and resolve problems encountered by users on the district network via telephone email or SMS remote access.

2. Initiate service technician calls as needed.

3. Maintain records of computer/network/telecommunications service work.

4. Maintain professional learning and growth to maintain knowledge and gain additional skills around the use of technology in instruction and office management.

5. Other duties as assigned.

DEPARTMENT: Technology

REPORTS TO:Manager of Technology Support & Services

FLSA STATUS:Non-Exempt

FT/PT: Full Time

DAYS:260 HOURS: 8 hour day

PHYSICAL REQUIREMENTS:

Constant: Sitting telephone and computer. Occasional: Standing walking bending/stooping reaching/pushing/pulling climbing/stairs driving.

WORKING CONDITIONS:

Frequently inside with occasional exposure to outside and extremes of temperature/humidity.

All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge skills and/or ability to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties responsibilities or requirements. Individuals may be required to perform anyother job-related instructions as requested by their supervisor subject to reasonable accommodation.

Employee Benefits Information

All candidates offered a position will be required to successfully pass a criminal background check and a child and adult abuse registry check. Certain positions may require fingerprinting a drug and alcohol test a physical capacity test and/or a motor vehicle record check.

The Des Moines Independent Community School District does not discriminate on the basis of race color national origin gender disability religion creed age (for employment) marital status (for programs) sexual orientation gender identity and socioeconomic status (for programs) in its educational programs and its employment practices. If you have questions concerns or a complaint related to this policy please contact Carol Wynn-Green 2100 Fleur Drive Des Moines IA 50321; phone: ; email: . Complaints can also be directed to the Iowa Civil Rights Commission 400 E. 14th Street Des Moines IA 50319-1004 or Region VII Office for Civil Rights Citigroup Center 500 W. Madison Street Suite 1475 Chicago IL 60661-4544.

Approved By:EB

Date:06/02/2026

Required Experience:

IC