Customer Service Coordinator

WORK FOR A WINNING TEAM THAT NOW OFFERS BENEFITS FROM DAY ONE PLUS DAILY PAY*

At Hilton Grand Vacations you will become a part of a culture that encourages and motivates you toward achieving your goals.

Heres why you will love it here:

• Recognition Programs and Rewards
• Excellent health care options including medical dental and vision
• A people-first culture
• Go Hilton: Travel Discounts Program Hilton hotel rates worldwide.
• Perks at work: Employee Pricing platform
• Employee Assistance Program that supports your physical and mental well-being.
• Paid Vacation Time and Paid Sick Days
• 401(k) program with company match
• Tuition reimbursement programs
• Numerous learning and advancement opportunities
• And more!

What Will I be Doing

The Customer Service Coordinatorassists with accounts requiring special handling following applicable policies and procedures and aligning with all compliance Quality Assurance and performance goals.

• Uses experience with a variety of call center concepts practices and procedures in achieving performance quality and compliance results and/or standards.
• Documents all interactions with owners in account comments to include questions and/or concerns payment arrangement details and such.
• Handles owner issues promptly involving management as needed in order to completely resolve them and emulate our Corporate Tenets.
• Other duties as assigned by management based on operational needs.

What Are We Looking For:

Hilton Grand Vacations is a leader in the vacation ownership industry operating with an unwavering dedication to innovation quality and continued growth. At the core of our companys success are our Team Members.

To fulfill this role successfully the individual should possess the following qualifications knowledge skills abilities and experience:

• High School Diploma
• Ability to work a flexible schedule
• Proficient in Microsoft Word Excel Outlook and PowerPoint
• Able to work in a fast-paced environment react quickly to changes and proactively resolve the needs of leadership and department
• Ability to handle all matters with confidentiality and discretion

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits and is one of Newsweeks Americas Greatest Workplaces for Parents & Families. Over the past 30 years the highest honor weve received is the continued loyalty of our Owners Members and Guests. Weve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts call centers and corporate offices.

*Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status.

We will ensure that individuals with disabilities are provided accommodation to participate in the job application or interview process to perform crucial job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.