Customer Service & Community Rights Team

Agency

Dept of Health and Human Services

Division

Mental Health

Job Classification Title

Human Services Program Consultant II (NS)

Position Number

Grade

NC15

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest most complex agencies in the state and has approximately 17000 employees. It is responsible for ensuring the health safety and well-being of all North Carolinians providing human service needs for special populations including individuals who are deaf blind developmentally disabled and mentally ill and helping poor North Carolinians achieve economic independence.

Description of Work

The Advocacy & Empowerment Section within the Division of Mental Health Developmental Disabilities and Substance Use Services (DMH/DD/SUS) is responsible for elevating the voices and experiences of those the Division supports ensuring that their concerns and needs are heard understood and addressed. The Section accomplishes this by helping to bridge the gap between those we serve and the services or policies they interact with providing responsive helpful and efficient customer support to individuals who seek assistance and engaging with community partners to ensure all individuals receive the services and supports they need.

The Customer Service and Community Rights (CSCR) Team within the Advocacy & Empowerment Section serves as the first point of contact for DMH/DD/SUS DHHS legislators and the Governors Office in responding to inquiries from a variety of stakeholders. The team works closely with the Local Management Entities-Managed Care Organizations (LME-MCOs) Pre-Paid Health Plans (PHPs) other DHHS Divisions county agencies advocacy groups consumers and family members and other stakeholders.

This Customer Service & Community Rights Team position will:
-Assist individuals and families with accessing public services by providing education and technical assistance
-Provide a responsive system for tracking addressing/ referring and monitoring complaints or concerns reported including high-level complaints submitted to legislators the Governor and the Department of Health and Human Services
-Monitor health and safety and protection of rights incident reporting and grievances for individuals served in the community
-Work with LME-MCOs PHPs providers state facilities and community hospitals to assist with services and complaints/grievances for individuals and families

Knowledge Skills and Abilities/Management Preferences

Salary Range: $55221 - $96639

Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.

The Knowledge Skills and Abilities/ Management Preferences are not required. Applicants who possess the following skills are preferred.

• Knowledge of the mental health developmental disabilities substance use services or the broader human service systems
• Experience with and/or knowledge of community systems or resources
• Demonstrated ability to engage respectfully and professionally with individuals from diverse backgrounds cultures educational levels and lived experiences -Bilingual skills (Spanish and English) preferred

This position is funded in part through federal funds.

This position will close at 11:59 p.m. the night before the end date.

About the NC Division of Mental Health (DMH):
The North Carolina Department of Mental Health provides quality support to achieve self-determination for individuals with intellectual and/or developmental disabilities and quality services to promote treatment and recovery for individuals with mental illness and substance use disorders.

Compensation & Benefits:
The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options standard and supplemental retirement plans and the NCFlex program (numerous high-quality low-cost benefits on a pre-tax basis). Employees also receive paid vacation sick and community service addition paid parental leave is available to eligible employees.

Visit website forState Benefits

Supplemental and Contact Information

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employerthat embraces an Employment First philosophy which consists of complying with all federallaws state laws and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications internal equity and budgetary considerations pertinent to the advertised position.

In accordance with the Governors Executive Order 303 our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified.

Application Process
Be sure to complete the application in its entirety. Resumes will not be accepted in lieu of completing this application.

• Information should be provided in the appropriate areas to include the following: Education including high school and all degrees obtained Work Experience and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.
• Applicantsmaybe subject to a criminal background check. All candidates selected for positions considered Positions of Trustwill besubject to a criminal background check.
• Due to the volume of applications received we are unable to provide information regarding the status of your application over the phone. To check the status of your application please log in to your account. Upon the closing date applications are Under Review and will be screened by Human Resources for qualified applicants. The hiring process may take several weeks.
• Degrees must be received from appropriately accredited institutions. Transcripts and degree evaluations may be uploaded with your State of North Carolina/Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent.
• For a list of organizations that perform this specialized service please visit the NACES membership website at Credit Verification

  Degrees must be received from appropriately accredited institutions. Transcripts degree evaluations and cover letters may be uploaded with your application.

  Veterans and National Guard Preference

  • Applicants seeking Veterans Preference must attach aDD-214 Member-4 Form(Certificate of Release or Discharge from Active Duty) to their applications.
  • Applicants seeking National Guard Preference must attach an NGB 23A (RPAS) along with the state application if they are a current member of the NC National Guard in good standing.
  • Applicants who are former members of either the NC Army National Guard or the NC Air National Guard with honorable discharge and six years of creditable service must attach a copy of the DD 256 or NGB 22 along with the state application.

  ADA Accommodations

  Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA) DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment DHHS will ensure that people with disabilities or known limitations covered by the PWFA are provided with reasonable accommodation. If reasonable accommodation is needed to participate in the job application or interview process please contact the person indicated below.

  CONTACT INFORMATION:

  If there are any questions about this posting please contact Talent Acquisition at. Resumes will not be accepted in lieu of completing this application.

  Minimum Education and Experience

  Some state job postings say you can qualify by an equivalent combination of education and experience. If that language appears below then you may qualify through EITHER years of education OR years of directly related experience OR a combination of both. See the Education and Experience Equivalency Guide for details.

  Masters degree in a discipline relative to the program from an appropriately accredited institution and three years of related experience; or Bachelors degree in a discipline relative to the program area from an appropriately accredited institution and five years of related experience; or an equivalent combination of education and experience.

  EEO Statement

  The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination harassment or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy childbirth or related medical conditions; and for religious beliefs observances and practices.

  Recruiter:

  Kenya Wagner

  Email: