Customer Service Call Center Rep

Customer Service Call Center Rep

Location:SanDimasCA&BreaCA(*Mustbelocaltothearea- Hybrid )onsite1dayaweekafterJuly17th

Duration:6MonthContract(Potentialforextensionbasedonbusinessneeds)

PayRate:$25/hour(Weeklypaybenefitsavailable)

Schedule:M-FFull-timestarttimeseither7:30amor8am5:30PM(schedulemayrotate)

AbouttheRole

WeareseekingaCustomerServiceRepresentativetosupportahigh-volumecontactcenterduringasystemmergerinitiative.

Thisroleisphone-heavy(majorityofthedayoncalls)one-stopsupportresourcehelpingcustomersresolvequestionsefficientlybeforeescalationwhenpossible.

KeyResponsibilities

Handle5080inboundcallsdailyassistingcustomerswithaccountinquiriestransactionsandgeneralbankingsupport

Provideaccurateefficientandprofessionalcustomerserviceinafast-pacedenvironment

Assistcustomerswithavarietyoffinancialtopics(accountsloansgeneralbankingquestions)

Performlightcross-sellingofproducts/serviceswhenappropriate(noaggressivesalesrequired)

Accuratelydocumentcalldetailsnotesandtransactionsininternalsystems

Manageemailcommunicationandfollow-upswithstrongattentiontodetail

Navigatemultiplesystemswhilemaintainingaccuracyandefficiency

Followcompanypoliciesproceduresandcompliancestandards

Collaboratewithteammembersandescalateissueswhenneeded

RequiredQualifications

Highschooldiplomaorequivalent

Minimum1yearofexperienceinCustomer Service - Call center bankingcreditunionorsimilar

Customer-facingexperiencewithinbanking(e.g.tellermemberservicesbankingsupport)

Comfortableworkinginaphone-heavyrole(majorityofthedayoncalls)

Abletohavetraining/workinginbothlocations(untilatleastmid-July)AvailabletocommutetobothSanDimas&1dayaweekafterJuly

Mustenjoyspeakingonthephonewithcustomers

Basiccomputerproficiency(typingnavigationdataentryemailcommunication)

Strongattentiontodetailandaccuracy

Professionalphoneetiquetteandcommunicationskills

Abilitytofollowdirectionsanddocumentinformationclearly

Strongwrittencommunication(fornotesandemailfollow-ups)

AbilitytoworkonsiteinSanDimasCA

BonusNotrequired

Priorcallcenterexperience(high-volumecalls)

Experiencewithcross-sellingorupselling(anyindustryretailrestaurantbankingetc.)*Thisisnotsalesitsmoreofferingoptionstocustomers.

Bilingual(English/Spanish)aplus

AdditionalInformation

ThisroleisfullyonsiteinSanDimasCA

Assessmentrequiredcoveringtypingcomputerskillscommunicationandattentiontodetail

Musthavereliabletransportation

Candidatesmustbecomfortableworkingonthephoneformostoftheday

TCWGlobal is an equal opportunity employer. We do not discriminate based on age ethnicity gender nationality religious belief or sexual orientation.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

**Important Candidate Safety Notice**

This position has been verified and officially approved by TCWGlobal.

Please be aware that fraudulent recruiters and fake job postings may attempt to impersonate legitimate companies online. For your protection:

Only trust communication from verified TCWGlobal representatives

Ensure a TCWGlobal recruiter is present on all official phone or video interviews

TCWGlobal will never request payment gift cards cryptocurrency or sensitive banking information during the hiring process

Do not share sensitive personal information with unverified individuals or suspicious third parties

If you are unsure whether a posting or recruiter is legitimate we encourage you to verify active opportunities directly through or by contacting

TCWGlobal is committed to protecting candidates and maintaining a safe transparent and professional hiring experience.