Customer service

Were looking for a dedicated and empathetic Customer Service professional to join our team in Bronxville United this role youll be the voice of our customers delivering exceptional support and creating positive experiences that build lasting relationships. If youre passionate about solving problems thrive in a collaborative environment and take pride in helping others wed love to hear from you!

As a Customer Service representative youll be on the front lines supporting our customers while helping improve the way we serve them every day. Youll handle inquiries with professionalism empathy and urgency ensuring every interaction leaves a positive impression.

• Provide exceptional customer support through email chat and phone channels with professionalism empathy and responsiveness
• Resolve customer inquiries from start to finish while maintaining high-quality standards and ensuring customer satisfaction
• Respond promptly to customer concerns especially during high-priority situations and help customers navigate issues with confidence
• Manage multiple customer interactions simultaneously while maintaining accuracy and attention to detail
• Identify recurring customer issues and trends then recommend improvements to enhance the overall customer experience
• Share valuable customer feedback and insights with internal teams to drive product and service improvements
• Contribute to knowledge articles support documentation and self-service resources that help customers find solutions independently
• Collaborate with Operations Product and other departments to resolve complex customer concerns and improve processes
• Clearly communicate customer issues and feedback to internal teams serving as the voice of the customer
• Embrace new tools systems and processes quickly and actively participate in testing and implementing improvements
• Take ownership of your work and continuously look for ways to enhance efficiency and customer satisfaction
• Support a culture of innovation collaboration and continuous learning within the team
• Maintain detailed and accurate records of all customer interactions and resolutions

Qualifications :

**Required Qualifications**

• Exceptional written and verbal communication skills with the ability to explain concepts clearly and professionally
• A genuine passion for delivering outstanding customer experience and taking ownership when customers encounter challenges
• Strong attention to detail and the ability to identify issues others may overlook even under time-sensitive conditions
• High resilience with the ability to manage large volumes of customer interactions and difficult situations professionally
• Proficiency in computer programs including Word Excel PowerPoint and Outlook
• Strong organizational skills and ability to prioritize multiple tasks effectively
• Demonstrated ability to work collaboratively with colleagues across different departments
• Active listening skills and genuine empathy for customer concerns
• Problem-solving abilities and sound decision-making skills
• Ability to remain calm patient and composed under pressure
• Minimum of a high school diploma or general education degree (GED); bachelors degree preferred
• Ability to successfully complete required training and certifications before handling live customer cases

**Preferred Qualifications**

• Experience making independent decisions in live or same-day customer support environments
• Experience creating maintaining or improving internal documentation and knowledge base articles
• Experience supporting escalated customer issues or working in environments utilizing chatbot or automation-assisted support
• Experience managing multiple concurrent chat or email conversations
• Demonstrated ability to adapt quickly to new tools systems and processes
• Experience contributing ideas for process improvements and operational efficiency
• Familiarity with customer relationship management (CRM) systems or support ticketing platforms
• Experience in a fast-paced high-volume customer service environment

**What Were Looking For**

The ideal candidate is:

• Customer-first and passionate about creating positive experiences
• An excellent communicator with strong written and verbal skills
• Detail-oriented and highly organized
• Self-motivated adaptable and resilient
• Comfortable learning new tools and systems quickly
• Collaborative and supportive of team members
• Committed to continuous improvement and delivering exceptional service every day
• Flexible and willing to embrace change
• Inclusive and respectful of diverse perspectives
• Goal-oriented with a focus on efficiency and quality

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

Yes

Employment Type :

Full-time