Customer Service Associate

Waterway Carwash is looking to hire a part-time Customer Service Representative (CSR) to work at our Corporate Office in Chesterfield MO!

The CSR is part of our Marketing and Customer Service Team and provides outstanding customer service via e-mail and telephone to customers and members of our loyalty programs. The CSR plays a vital role in supporting customer satisfaction and retention by building strong relationships delivering a high-quality experience and maintaining and growing long-term membership engagement. Strong candidates will demonstrate attention to detail self-motivation strong organizational skills excellent time management and a desire to grow both personally and professionally.

This position is a part-time 4 days per week Monday through Thursday. Availability for additional hours as needed is preferred. This position is onsite based at our Chesterfield administrative support office and reports to the Customer Service Supervisor.

Compensation and Benefits:

Competitive compensation rate starting at $18/hour depending on experience

About Waterway Gas & Wash:

Waterway Carwash has been combining the Best People with the Best Technology to deliver the Best Car Wash Experience in the industry for 55 years. Our attention to detail means our customers can be assured that their car receives the best care. We dont settle for anything less and neither do they.

More than 1500 team members operate 30 (and growing) Waterway locations across five major metropolitan markets: Chicago Cleveland Denver Kansas City and St. Louis. Waterway locations offer a mix of exterior express and full-service car wash services as well as gasoline and retail convenience stores. Learn more about Waterway at

Deliver exceptional service through clear professional communication while managing a high volume of customer calls and emails

Demonstrate patience empathy and professionalism especially in complex or challenging interactions

Work both independently and collaboratively to resolve customer questions and concerns efficiently

Accurately maintain customer account information and interaction history using CRM tools

Support the Marketing team with loyalty programs and the execution of sales and marketing initiatives

Actively support customer retention by identifying needs resolving concerns and reinforcing the value of ongoing membership

Recognize opportunities to improve customer experience and contribute ideas that strengthen long-term engagement

Help turn customer feedback into positive outcomes that build trust and encourage continued loyalty

Environmental office based with requirement to be able to work onsite at locations outside for limited periods of time.
Physical must be able to walk sit for extended periods of time.
Vision and Hearing far and near visual acuity peripheral vision and depth perception. Hear understand and distinguish speech from other sounds.
Language must be able to fluently speak and understand English when communicating with other team members managers and customers for business related purposes.
Attendance maintain regular predictable and punctual attendance. Work as assigned schedule.

Waterway Carwash is an Equal Opportunity / Drug-Free Workplace employer. If you require an accommodation or assistance to complete the application process please contact