Customer Service Associate (Multiple Positions, Eligible to Telework)

Title: Customer Service Associate (Multiple Positions Eligible to Telework)

State Role Title:Financial Services Spec I

Hiring Range: $45739

Pay Band: 4

Agency: Department of Taxation

Location:Danville Virginia

Agency Website: Type: General Public - G

Job Duties

Virginia Taxs Office of Customer and Tax Services is seeking Customer Service Associates who are customer-focused individuals to provide assistance to taxpayers businesses and their representatives over the telephone. The Contact Center is a fast-paced dynamic work environment which requires quick learning and thinking strong interpersonal skills and professionalism in dealing with the public. There will be opportunities to work with other partnering units also.

The Contact Center is the first point of contact for the majority of the agencys customer service functions and serves a vital role in fostering positive customer interactions and ensuring timely responses to inquiries.



These are full-time positions with 8-hour shifts Monday-Friday 8:30am 5:15pm ET. This is a remote/home-based position once trained. Training is 10-12 weeks with the first 2 weeks in person and then you would transition to remote. The anticipated start date for the positions will be in November 2026.


All candidates selected through this recruitment will be hired at a starting salary of $45739 annually.


To be eligible to telework from home a hard-wired high-speed Internet connection is REQUIRED with a download speed of 30 MB or higher an upload speed of 20 MB or higher and a maximum latency of 100 MS. Your modem/router must have ethernet ports for a physical phone connection. (See testing requirements under special instructions)







As a member of the Virginia Tax team you can expect additional benefits such as:



Job stability and quality of life! Enjoy your work/life balance with flexible schedule options.
12 Paid State holidays on top of vacation sick volunteer and personal leave!
Comprehensive and affordable health benefits.
Got student loans You may be eligible for the Public Service Loan Forgiveness program.
Participation in the Virginia Retirement System VA 457 Deferred Comp and more.



At Virginia Tax

We are dedicated resourceful individuals who strive to exceed our customers expectations. Not only do we serve the public but we are also the public. We are a part of a community that cares about and celebrates each other who promote opportunities for growth within a stable environment and support a healthy work-life balance.

What we do matters. So do you.

Minimum Qualifications

Additional Considerations

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to Your Application in your account to check the status of your application for this position.

Internet Speed Test: To test the speed of your internet connection from your home computer go to and click the Start Test icon. A download speed of 30MB or higher an upload speed of 20MB or higher and maximum latency of 100ms is REQUIRED.

All Virginia Tax employees must be current with filing their Virginia state tax returns ensuring they were filed in compliance with established laws rules and regulations.



Selected candidate(s) will be required to consent to and successfully pass a background investigation which includes fingerprint-based criminal history tax compliance and DMV driving record (if applicable) checks.



The selected candidate will be prohibited from performing tax or accounting services for compensation during or outside business hours.



It is the policy of the Commonwealth that all aspects of human resource management be conducted without regard to race (or traits historically associated with race including hair texture hair type and protective hairstyles such as braids locks and twists); sex; color; national origin; religion; sexual orientation; gender identity or expression; age; veteran status; political affiliation; disability; genetic information; and pregnancy childbirth or related medical conditions. Virginia Tax also prohibits retaliation against individuals who raise concerns regarding discrimination participate in an investigation or complaint process or otherwise exercise rights protected by law.

Virginia Tax is committed to providing equal opportunity to disabled individuals and willing to provide reasonable accommodations to enhance opportunities for individuals with disabilities. Reasonable accommodations are available to applicants with disabilities if requested during the application and/or interview process. If accommodations are needed please contact Human Resources at .







Virginia Tax participates in E-Verify.



Consideration for an interview is based solely on the information within the application.





In support of the Commonwealths commitment to expanding employment opportunities for individuals with disabilities qualified applicants are encouraged to apply through the Commonwealths Alternative Hiring Process (AHP). Applicants seeking consideration through the AHP must obtain an AHP Letter from the Virginia Department for Aging and Rehabilitative Services (DARS) or the Department for the Blind and Vision Impaired (DBVI) and submit the appropriate documentation with their application. Individuals who need an AHP Letter may request one through DARS at Veterans with disabilities who may qualify for the Alternative Hiring Process are also encouraged to request an AHP Letter and provide the appropriate documentation when applying. You may also call DARS at or DBVI at . If you are Deaf/Hard of Hearing please use the videophone: .



Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1 2022- February 29 2024 can still use that COD as applicable documentation for the Alternative Hiring Process.

Contact Information

Name: Virginia Tax Talent Acquisition Team

Phone:

Email: