Customer Service Associate

Customer Service Associate

Morgantown PA

(Full Time Permanent Opportunity)

In-Office 5 days a week

The Customer Service Associate position will work to satisfy customer needs and build strong-working relationships with both external customers and internal teams.

The CSA will process and manage all aspects of the order process and communicate with customers through phone and email.

The successful individual will possess excellent organization and time management skills and the ability to be self-motivated at all times.

The responsibilities will include reviewing and verifying data for accuracy correcting errors and ensuring data consistency across multiple platforms.

The CSA will assist with generating reports maintaining records and supporting administrative tasks.

This position is OT eligible.

Monday - Friday: 8:00 am - 5:00 pm Full Time in Office

Duties and Responsibilities

• Assist customers over the phone in an efficient and friendly manner.
• Maintain working knowledge of products
• Receive accurately distribute and manage inbound e-mail folders.
• Maintain accurate up-to-date customer e-mails.
• Escalate complex or technical e-mails to appropriate personnel.
• Understand the importance of detail and accuracy.
• Follow communication procedures guidelines and policies.
• Meet established department KPI / metrics.
• Ability to work in a sustained pace to meet daily KPIs established for the role.

Other Duties:

Please note this job description is not a comprehensive listing of all duties activities or responsibilities that are required of the employee for this job. Duties activities or responsibilities may change at any time with or without notice. Employees shall perform all tasks assigned by their manager and maintain a positive and professional attitude in all communications.

Reports to: Customer Service Manager

Requirements

• Experience with customer service preferably over the phone/email.
• Must be comfortable communicating over phone and email.
• Ability to navigate multiple systems.
• Must be a strong communicator in both written and verbal formats.
• Must be detail oriented with excellent follow-up skills.
• Must be highly organized able to multitask and prioritize.
• Able to work in a team and independently.
• MS Office proficiency.
• Document management.
• Problem solving skills