Customer Service Associate II
Job Location:
Saint Paul, MN - USA
Hourly Salary:
Posted on:
Vacancies:
Job Summary
JOB DESCRIPTION:
The shift for this role is 10am to 6:30pm Monday Friday
Working at Abbott
At Abbott you can do work that mattersgrowand learn care for yourself andyourfamily be your true selfand live a full life.Youll also have access to:
Career development with an international companywhere you can grow the career you dream of.
Employees can qualify forfree medical coverage in ourHealth Investment Plan (HIP) PPOmedical plan in the next calendar year.
An excellent retirement savings plan withahigh employer contribution
A company recognized as a great place to work in dozens of countriesworldwideandnamed one of the most admired companies in the world by Fortune.
A company that is recognized as one of the best big companies to work for as well asthebest place to work for diversity working mothers female executives and scientists.
The Opportunity
This position worksout ofour St. Paul New Brighton Locationin theStructural Heart division.
Structural Heart Business Mission:Why We Exist
Our business purpose is to restore health and improve quality of lifeby designing and providing device and management solutions for treatingstructural heart disease.
WHAT YOULL DO
Receives and processes customer rental and purchase orders according to establish procedures. Interprets and clarifies customer orders for the shipping department creates relevant shipping paperwork communicates waybill information and traces lost shipments. Maintains customer contact until shipment is received at point of destination.
Follows up and resolves order discrepancies credit holds training requirements or product availability issues when appropriate with the guidance of team lead/Supervisor. Communicates to our customers on order status expected release dates or requirements needed to fulfill order.
Provides and communicates inventory status updates and support. Researches and prepares billing correction requests to ensure proper billing and corrects commission payments on all devices. Provides accurate entry and field support for clinical procedure calendar when required.
Keeps current on all products offered by company. Monitors understands and implements changes in regulatory requirements or CS processes.
Responsible for obtaining approvals issuing and tracking Returns and ensuring the issuance of credits based on procedures. Works with customers to expedite the return through to resolution. Receives and responds to customer product complaints determines validity of warranty period processes credits works with internal personnel to schedule installs ship replacements or loaned equipment to address immediate customer needs.
Performs consignment inventory initial set-up audits and troubleshoots discrepancies through to resolution with external customers. May generate reports on inventory and consignment products for field or management distribution.
Maintains Accounts and Contacts in ERP and CRM Databases including maintenance and updates. Consults and strategizes with management regarding identifying key hospital personnel regarding future product opportunities and customer needs.
EDUCATION AND EXPERIENCE YOULL BRING
High school diploma or other specialized training/equivalent related experience.
Minimum of two or more years of demonstrated experience in a customer service or closely related environment.
Learn more about our benefits that add real value to your life to help you live fully:
Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer committed to employee diversity.
Connect with us at on Facebook at and on Twitter @AbbottNews and @AbbottGlobal.
The base pay for this position is
$16.45 $32.95/hourIn specific locations the pay range may vary from the range posted.
JOB FAMILY:
Customer Service
DIVISION:
SH Structural Heart
LOCATION:
United States > Minnesota > St. Paul : 1225 Old Highway 8 NW
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
No
MEDICAL SURVEILLANCE:
No
SIGNIFICANT WORK ACTIVITIES:
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day) Keyboard use (greater or equal to 50% of the workday)Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.
EEO is the Law link - English: EEO is the Law link - Espanol: Experience:
IC
About Company
WHO WE ARE CREATING LIFE-CHANGING TECHNOLOGY From removing the regular pain of fingersticks as people manage their diabetes to connecting patients to doctors with real-time information monitoring their hearts, from easing chronic pain and movement disorders to testing half the world’s ... View more
