Customer Service Associate
Job Location:
Job Location:
Houston, TX - USA
Monthly Salary:
Not Disclosed
Monthly Salary:
Posted on:
21 hours ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
We are looking for a Customer Service Associate who is responsible for helping customers with questions or concerns regarding company products and services. Their duties include communicating with customers in-person over the phone or via email filling out forms after each interaction to determine frequent customer feedback or questions and participating in meetings with the customer service team to develop new strategies.
Responsibilities:
- Listening to customers concerns and handling complaints and returns
- Giving detailed explanations of services or products
- Working with a sales team to create better methods to address customer complaints
- Reviewing customer accounts and transactions while resolving issues
- Communicating with customers in-person through email or chat over the phone or on social media
- Receiving orders calculating charges and processing payments
- Monitoring customer satisfaction levels
- Referring customers to superiors when necessary
Requirements:
- High school diploma GED or suitable equivalent.
- 1 years of customer service experience preferably in a related field.
- Successful completion of provided training.
- Proficient computer skills.
- Experience with CRM preferred.
- Proficient with MS Office suites.
- Excellent phone etiquette.
- Outstanding communication skills both verbal and written.
- Strong people skills.
- Ability to sit at a desk for extended periods.
Required Skills:
virtual trainingdocumentationsustainabilityleadership development
