Customer Service Associate

Were on theMoo-ve with new opportunities!! And you know if its Borden its got to be good!

At Borden Dairy weve embraced theGlass Half Full mindset since 1857. Guided by our beloved mascot Elsie we spread joy and optimism to American families everywhere. Our mission is simple: to be the best-in-class dairy brand in the markets we serve.

Join Elsies Herd today!

POSITION SUMMARY

Borden Dairy is seeking a friendly detailâoriented and solutionâfocused professional to join our team as a Customer Service Associate. This role is responsible for accurately receiving and processing customer orders in a highâvolume environment while delivering exceptional service to both internal and external partners. Daily responsibilities include managing orders received via phone fax email web and EDI and ensuring all requests are handled promptly and in accordance with established policies and procedures.

The Ideal candidates will have experience supporting multiple locations within a sharedâservices environment particularly in manufacturing distribution or wholesale operations.

JOB RESPONSIBILITIES

• Receive and process customer orders daily via phone (including preâorders) fax email web orders and EDI transmissions with accuracy and timeliness
• Monitor and maintain the call desk to process missing orders load requests EDI issues and other orderârelated tasks
• Respond to internal and external inquiries and ensure appropriate and timely resolution
• Maintain order cutâoff timing in coordination with business units
• Answer incoming customer calls and route them to the appropriate department or branch for followâup
• Develop strong knowledge of company products programs and systems used to manage customer accounts
• Resolve escalated customer concerns using effective problemâsolving and deâescalation techniques to achieve satisfactory outcomes

QUALIFICATIONS

• High School Diploma or GED required
• Proficient in reading and writing English
• 23 years of experience with ROSS AS400 and/or Green Screen systems preferred
• Proficient in Microsoft Office especially Excel; strong 10âkey skills required
• 23 years of experience in an orderâentry or sharedâservices environment ideally within distribution manufacturing or warehouse operations
• Experience supporting multiple locations product lines and customer groups in a fastâpaced or startâup environment
• Strong verbal and written communication skills including grammar clarity and followâthrough

• Demonstrated ability to workindependently and collaborativelyin fast-paced dynamic environments.

• Demonstrated ability to perform effectively under pressure and manage competing priorities
• Professional caring and enthusiastic demeanor when interacting with customers and colleagues
• Advanced phone etiquette customer service and problemâresolution skills
• Bilingual abilities are a plus
• Ability and willingness to workovertime weekends holidays andvarious shiftsas required.

EOE Vet/Disability

Borden Dairy is proud to be an Equal Opportunity Employer. We actively seek to recruit hire and promote qualified individuals from all backgrounds including women minorities veterans and individuals with disabilities.

In accordance with the Americans with Disabilities Act (ADA) Borden Dairy provides reasonable accommodations to qualified individuals with disabilities to ensure equal access to employment opportunities without imposing undue hardship on Borden Dairy. If you require an accommodation during the application process or while employed please contact Human Resources atfor assistance.

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Required Experience:

IC