Customer Service Associate 501091
Job Location:
Toledo, OH - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Title: Customer Service Associate
Department Org: Patient Financial Services - 108870
Employee Classification: B1 - Classifd Full Time AFSCME HSC
Bargaining Unit: AFSCME HSC
Primary Location: HSC H
Shift:1
Start Time:8 am End Time:4:30 pm
Posted Salary: 19.10
Float: False
Rotate: False
On Call: False
Travel: False
Weekend/Holiday: False
Job Description:
The Customer service Representative serves as the SBOs primary contact for all patient billing inquiries. Acts as a liaison between UTMC/UTP and patients providers and payers for all post care matters related to account resolution. Provides information regarding hospital billing practices policies and patient billing statements. Assists patients in understanding billing statement to ensure swift resolution of outstanding balances. Fulfills the organizations mission of patient centered quality care by providing superior customer service to the patient community.
Minimum Qualifications:
High School diploma or equivalent required
Working knowledge and understanding of the laws governing billing and collection practices required.
At least one (1) year experience in physician office or hospital setting preferred
Superior verbal and written communication skills. Utilizes effective communication to provide excellent customer service.
Strong attention to detail
Strong interpersonal and customer service skills
Basic knowledge of insurance processing terminology
Actively participates in performance improvement activities as it relates to job duties.
Strong interpersonal/client relation skills and the ability to work effectively with a wide range of customers in a diverse environment.
Ability to comply with procedural guidelines and maintain confidentiality
Ability to work independently prioritize and complete tasks within established timeframes.
Preferred Qualifications:
College Course work or degree preferred.
Epic Knowledge preferred
Previous experience in call center or dialer environment preferred
Knowledge of UB04 Billing Form and HCFA 1500 form preferred
Demonstrated knowledge in ICD10 and CPT-4 coding
Conditions of Employment:
To promote the highest levels of health and well-being the University of Toledo campuses are tobacco-free. Pre-employment health screening requirements for the University of Toledo Health Science Campus Medical Center will include drug and other required health screenings for the position.
Equal Employment Opportunity Statement:
The University of Toledo is an equal opportunity employer. The University of Toledo does not discriminate in employment educational programs or activities on the basis of race color religion sex age ancestry national origin sexual orientation gender identity and expression military or veteran status disability familial status or political affiliation.
The University is dedicated to attracting and retaining the best and brightest talent and fostering a culture of respect.
The University of Toledo provides reasonable accommodation to individuals with disabilities. If you require accommodation to complete this application or for testing or interviewing please contact HR Compliance at or between the hours of 8:30 a.m. and 5 p.m. or apply online for an accommodation request.
Computer access is available at most public libraries and at the Office of Human Resources located in the Center for Administrative Support on the UToledo Main Campus.
Required Experience:
IC
