Customer Service Assistant

Customer Service Assistant

Department: Customer Service

FLSA: Non-Exempt

Employment Type: Regular Full-Time

Schedule: Monday Friday 8:00 AM 5:00 PM Pacific

Reports to: Customer Service Manager

Prepared: June 25 2026

Position Overview

The Customer Service Assistant provides administrative and operational support to the customer service and sales teams within a food manufacturing environment. This role assists with order entry customer communications and data management while providing backup support to Customer Service Representatives (CSRs) during peak periods or absences. The position ensures efficient handling of customer requests and accurate documentation to support high levels of customer satisfaction.

Essential Functions

• Assist with entering and updating customer orders in ERP systems (e.g. SAP NetSuite)
• Verify order details including pricing quantities and delivery dates
• Maintain and update customer records pricing files and product data
• Respond to basic customer inquiries via phone and email and route complex issues appropriately
• Provide backup support for CSRs during high-volume periods or staff absences
• Coordinate with production warehouse and logistics teams to track order status
• Prepare routine reports order summaries and administrative documentation
• Support invoicing credits and returns processing
• Assist with filing recordkeeping and compliance documentation
• Ensure adherence to company procedures and food industry regulations

Qualifications

• Requires high school diploma or equivalent required; associate degree preferred
• Requires 02 years of experience in administrative customer service or order entry roles
• Familiarity with Microsoft Office (Excel Outlook) and basic ERP systems
• Strong organizational and multitasking skills
• Effective written and verbal communication skills
• Ability to work in a fast-paced team-oriented environment

Key Skills

• Attention to detail and accuracy
• Customer focus and professionalism
• Time management and task prioritization
• Problem-solving and adaptability
• Team collaboration

Work Environment

Office environment within a food manufacturing or distribution facility. Frequent interaction with cross-functional teams including production quality assurance sales and logistics. May involve handling time-sensitive orders and supporting coordination of perishable goods.

Physical Demands & Working Conditions

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 50 lbs. occasionally (e.g. paperwork files.)

Disclaimer

Job descriptions are not intended and should not be construed to be exhaustive lists of all responsibilities skills efforts or working conditions associated with a job. This description is intended to provide a general overview of the position and its core functions. Management reserves the right to modify add or remove duties including other duties as assigned as operational needs dictate. This job description does not constitute an employment contract implied or otherwise and employment remains at-will.

Equal Employment Opportunity (EEO) Statement

Ingomar Packing Company is an equal opportunity employer and is committed to compliance with all applicable laws prohibiting employment discrimination and retaliation. We provide equal employment opportunities to all employees and applicants for employment without regard to race color religion sex (including pregnancy childbirth breastfeeding or related medical conditions) gender gender identity gender expression national origin ancestry age (40 and over) physical or mental disability medical condition genetic information marital status sexual orientation military or veteran status or any other characteristic protected by federal state or local laws.

Reasonable Accommodation Statement

Consistent with the Americans with Disabilities Act and the California Fair Employment and Housing Act Ingomar Packing Company is committed to providing reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the job unless such accommodation would impose an undue hardship on the conduct of its business.

Applicants or employees who require accommodation should contact the Human Resources Department.