Customer Service Agent

Do you thrive on helping people solving problems and turning difficult customer situations into positive experiences Are you highly organized confident on the phone and enjoy working closely with both customers and operational teams

If so wed love to meet you.

At Bruegge and Co. were more than just a furniture retailerwere a family-owned company with over 150 years of history serving Central Illinois. Unlike large corporations we value strong relationships teamwork and creating a workplace where every employee has an impact.

Pay: $18 - $20 per hour

At Bruegge and Co. your voice matters. Youll be part of a supportive team that works together to create exceptional customer experiences while helping customers through every stage of their journey.

Benefits Include:

• Paid Time Off (PTO) start accruing immediately
• Health Dental & Vision Insurance
• Life Insurance
• Up to 3% SIMPLE IRA Match
• Employee Discounts
• Up to $5000 Annual Education Assistance
• A positive team-oriented culture where coworkers genuinely support one another

Founded in 1872 Bruegge and Co. is built on a commitment to serving our customers and community with integrity and care.

Our Core Purpose: Live With Passion. Build for the Future. Be Extraordinary.

Our Core Values:

• Protect the Legacy
• Care Deeply
• Build Lasting Relationships
• Enjoy the Journey
• Dare to Win

Were looking for someone who:

• Enjoys talking with customers and building trust
• Stays calm and professional when navigating difficult situations
• Has a talent for de-escalating customer concerns and finding solutions
• Loves staying organized and managing multiple tasks at once
• Communicates effectively with customers coworkers warehouse teams and delivery personnel
• Is dependable coachable and team-oriented
• Takes pride in delivering exceptional customer experiences

As a Customer Service Agent youll be the connection between our customers warehouse delivery teams and service departments to ensure every order is handled with care and accuracy.

Your responsibilities will include:

• Answering customer questions by phone and email
• Resolving delivery concerns service requests claims and product issues with professionalism and empathy
• Helping customers feel heard while confidently navigating and resolving challenging situations
• Coordinating and scheduling deliveries to ensure a smooth customer experience
• Communicating with warehouse and delivery teams to prevent errors and delays
• Monitoring deliveries and proactively updating customers when needed
• Managing exchanges service requests and order adjustments
• Scheduling technicians and coordinating repairs and parts orders
• Maintaining accurate records and service documentation
• Supporting store teams with customer-related questions and solutions
• Tracking service metrics and identifying opportunities to improve the customer experience

Previous customer service dispatching logistics scheduling warehouse coordination or technical support experience is helpfulbut not required.

What matters most is your ability to communicate effectively stay organized solve problems and create positive outcomes for our customers.

If youre looking for a career with a stable family-owned company where your customer service skills truly make a difference wed love to hear from you.

Apply today and become part of the Bruegge and Co. family.