Customer Service Advisor
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Job Summary
Happen Bank(formerly LendingClub)is built around a simple purpose: to clear the way to help people turn intention into action and action intofinancial progress. That means offering focused products a frictionless mobile-first experience and clear terms with no gotchas. Respect and fairness is part of our DNA and that ideal shapes how we work how we treat each other and how we invest in our employees and our community. Join us in using data bold thinking and a commitment to innovation to help clear the way for millions of Americans to achieve more.
By joining the Virtual Banking team you will have the opportunity to empower those who strive to achieve financial success. You will be a guide to ourmembersas they start a relationship withHappen this role youll experience a dynamic call center environment where we provide best-in-class nonstop member interactionsvia phones email and chat through three simple principles: Build a Relationship Make It Easy and Think Ahead.
Take inbound phonecalls chats and/or emails while accurately completing online account transactions maintenance and service requests from customers
Maintain an excellent understanding of bank products and services procedures policies and appropriate regulatory issues in relation to deposit and transaction accounts while providing empathetic and professional customer service
Have a strong understanding of Happen Bank products/services with the ability to adapt to new situations by thinking critically and providing solutions to our members
Helpmembers understand their available options and plan what benefits them financially as well as emotionally
Contribute to defined KPIs and results by infusing a human element into our call model
Pay for the position:$20/hr
Start Date: August 10 2026
Schedules for the position(subject to change):
Monday-Friday 6:30am 3:00 pm
OR
Monday-Friday 9:00am 5:30pm
Flexibility with work from home and hybrid options.
1 yearexperience in retail customer service banking or call center
You are comfortable with technology and capable of handling back-to-back phone calls and rapid switches between phone email and chat communications
You can contribute to a positive team environment by actively engaging with your peers and leaders seeking out and applying feedback sharing ideas and best practices
You take ownership of customer concerns and resolve customer issues at the first point of contact
You are timely and reliable as it is important to adhere to your daily schedule
Ability to build relationships and focus on customer experiences
High school diploma or GED equivalent required
Virtual (Work from Home) Considerations:
LendingClub currently offers virtual hybrid in-office and fully in-office options so that you can request to work where you perform your best. We are asking for flexibility going forward as circumstances change and we evaluate transitioning teams back to work in the office. The following are requirements to perform this role virtually (work from home):
Have a quiet dedicated space (preferably with a door) where you can work uninterrupted at home. This also includes having a dedicated desk and chair for work
Have high speed internet with low usage during business hours (100 MBPS download speed and 10 MBPS upload speed)
Be able to connect directly into your modem/router (not via wifi); ethernet cord provided
Be comfortable trouble shooting technical issues without in-person IT support
MUST live and work within 75 miles of the LendingClub office hiring this role
While working it is expected that you are not the primary caregiver to any pets children or elderly
Working Conditions
Required to be on the phones work on a computer and at a desk for extended periods of time including viewing a screen using a mouse manipulating a keyboard and wearing a headset. Must be able to function effectively in a dynamic fast-paced call center environment where natural and regular work stressors can occur.
What Makes HB different:
A great place to build your career
We want you to learn and grow with us. Onboarding programs on-the-job training career-development sessions and performance check-ins keep you on a path toward the next level. Last year 57% of our new Operations managers were promotions from within the company.
We celebrate individuality
Individual perspectives and experiences make us and our business betterthere is no typical Happen Bank employee. We encourage everyone to voice their opinions while retaining the humility to listen and accept other viewpoints. Employee resource groups supporting female LGBTQ Black Asian Latinx Jewish parent and veteran team members offer more ways to feel connected and supported within our Happen Bank community.
You are worth it
We want every employee to feel valued. One way we do that is through our generous compensation and benefits package which includes:
Generous paid time off
401(k) match up to 4% ($5000 per year max)
Wellness program with cash incentives and more!
Perks with purpose
We also offer a wide range of onsite perks to help you get the most out of your day.
Onsite gym locker room showers and a bike room
Public Café in the building
Onsite barista for made to order coffee smoothies and teas
Light-filled colorful workspaces that encourage collaboration and innovation
Covered parking
Basketball courts and open field for sports activities
Healthy snacks and drinks
Position ineligible for visa sponsorship.
#Hybrid
#HBCS1
Happen Bank is an equal opportunity employer and dedicated to diversity equity and inclusion in the workplace. We do not discriminate on the basis of race religion color national origin sex (including pregnancy childbirth reproductive health decisions or related medical conditions) gender gender identity gender expression sexual orientation age marital status veteran status disability status political views or activity or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system.
We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability please contact us at
Notice on AI Tool Use
For select roles and locations candidate interviews may be recorded transcribed and summarized by tools such as artificial intelligence (AI) to assist our hiring managers with the application process.
You will have the opportunity to opt out of recording transcription and summarization prior to any scheduled interviews. We will not discriminate against you if you choose to opt out.
During the interview we will collect the following categories of personal information from or about you: contact information identifiers professional and employment-related information sensory information (audio/video recording) and any other categories of personal information you choose to share with us. We will use this information to evaluate your application for employment.
We will only share your interview transcription or summary with persons whose expertise or technology is necessary to process your application evaluate your fitness for a position and administer or support the tool. We will not sell your personal information or disclose it to any third party for their marketing purposes. For more information about how we will handle your personal information please refer to our Privacy Disclosure.
We will delete any recording of your interview promptly but in no event later than 30 days after making a hiring decision.
Required Experience:
Unclear Seniority
About Company
We’re rewriting the rules of traditional banking, and we only win when our customers succeed. Personal loans up to $60,000, savings, CDs and more. Check your rate online in minutes without impacting your credit score.
