Customer Sales Specialist

Arrow Electronics is a global provider of products services and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220000 leading technology manufacturers and service providers. With 2025 sales of $30.9 billion Arrow develops technology solutions that improve business and daily life. The company maintains 228 locations worldwide with over 85 countries served.

A Fortune 154 company with 21500 employees worldwide Arrow brings technology solutions to a breadth of markets including telecommunications information systems transportation medical industrial and consumer electronics. Arrow provides specialized services and expertise across the entire product lifecycle. Arrow does this by connecting customers to the right technology at the right place time and price. Arrow provides extraordinary value to customers and suppliers - the best technology companies in the world - and connects them through the companys industry-leading services.

What You Will Be Doing:
Responsible for the day-to-day sales activities sales support and customer service tasks for specified customers and assigned accounts. Maintains efficiencies in corporate operational processes and procedures. Serves as a liaison between Arrows internal resources (field sales engineering supplier marketing manufacturing facilities purchasing and other corporate departments) suppliers and customers.
Processes quotes and oder preparation for specified customers and works with centralized PMs for Quote and Debit information. Works to ensure that Arrow is awarded full margin from suppliers for fieldwork done. Thorough knowledge and accountability of supply chain engagements such as: e-Compass (My Arrow) Consignments CARES (Customer Automated Replenishment System) required. Coordinate resources and processing of customer quotations (Quote Center Quote Cover Sheet PM Views Management FSR Suppliers Value Add and SSG). Negotiate pricing (non-contract only) provide quote mark up (owns strategy and application of cost plus mark up) and notify customer of related price increases.
Problem Resolution: Work with appropriate supplier contacts and internal departments to solve pre-sales and post-sales problems. Ensures execution and manages the demand creation activity applicable contracts value added programs returns invoicing credit shipping issues etc. Handles local expediting and assists global opportunities through local escalation. Provide proactive notification to customer of changes to delivery status conduct bond reviews with customer (Shortages & Turns) manage SMI (Slow Moving Inventory) and NCNR (Non-Cancellable Non-Returnable) customer conversations own Hard & Planned Order management PCN (Product Change Notification) Coordination and deliver and maintain the POI (Perfect Order Index). This is comprised of OTD (On-Time Delivery) and E2E (End-to-End Order Quality).
Support Management: Support sales team with direct customer contact for Order to Invoice process within Planned Demand. Liaison between sales team and Infosys to perform root cause analysis and provide more complex problem solving. Manage the interface on e-Compass reports with Infosys drive closure by managing exceptions (Dropped Part New Part) manage customer Forecast Response reports after Infosys has taken action and drive closure by managing exceptions. Support e-Compass engagements and manage bond requests identifying unit turn rates that are outside of branch goals and make adjustments to ensure unit turn rates are met. Coordinate the contract refresh clause and manual inventory sweep process from IPS (In-Plant Store) or consignment back to PDC (Primary Distribution Center). Attend/lead the customer shortage calls and set internal action plan and communicate to appropriate account team members.

What We Are Looking For:
Typically requires a 2-year degree and 35 years of experience or High school graduate with equivalent related experience.
Completes work under moderate supervision
Identifies key issues and patterns from partial/conflicting data
Takes a broad perspective to problems and spots new less obvious solutions

Strong excel skills required (VLOOKUP and pivot table experience strongly preferred)

Ability to be detail orientated and multi-task in a fast-paced environment

Ability to understand customer drawings with specific dimensions strongly preferred

Military knowledge and/or work experience dealing with Aerospace & Defense strongly preferred (understanding of data code restrictions and VAS OSP 3rd party test houses and why we need to use thempreferred)

Unity/Oracle experience preferred

CUI/ITAR training preferred

This role will perform work covered by International Traffic in Arms Regulations. Viable candidates for this position must be eligible for an export license or be a U.S. Person (which includes but is not limited to U.S. citizens or nationals lawful permanent residents refugees and asylees).

Work Arrangement: This position will follow a hybrid schedule of 3 days in our office and 2 days per week from home.

Whats In It For You:

At Arrow we recognize that financial rewards and great benefits are important aspects of an ideal job. Thats why we offer competitive financial compensation including various compensation plans and a solid benefits package.

• Medical Dental Vision Insurance

• 401k With Matching Contributions

• Short-Term/Long-Term Disability Insurance

• Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options

• Paid Time Off(including sick holiday vacation etc.)

• Tuition Reimbursement

• Growth Opportunities

• And more!

#LI-KO1

Actual compensation offer to candidate may vary from posted hiring range based upon geographic location work experience education and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race color religion gender age sexual orientation gender identity national origin veteran or disability status.(Arrow EEO/AAP policy)

All Arrow job postings are for existing job vacancies. We anticipate this requisition will be open for a minimum of five days though it may be open for a longer period of time. We encourage your prompt application.

In any materials you submit you may redact or remove age-identifying information such as age date of birth or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.