Customer Sales & Service Representative

About DTS Fluid Power

When you work with us you can expect brand-name components competitive pricing and fast responsive design integration. From electrification to engineered electronic and hydraulic systems and hydrostatic drive solutions we deliver advanced systems that optimize your machinerys performance and efficiency.

Our engineers excel in designing systems for mobile equipment industrial circuits and refurbishment projects always focusing on your productivity and profitability.

Founded in 1979 as Hickmann Fluid Power and rebranded to DTS in 1991 we bring decades of expertise to industries like agriculture construction mining and utilities. Were more than a supplier; were your trusted partner for tailored solutions that drive success.

Position Summary

The Customer Service Support Representative (CSSR) serves as the primary point of contact for customers calling or emailing DTS Fluid Power handling order inquiries quotes product questions and account support. This is primarily a phone- and inside-sales-based role requiring strong communication skills and the ability to learn our product lines and systems quickly. Prior experience with fluid power or hydraulic components is a plus but not required training will be provided.

Key Responsibilities

• Answer inbound customer calls and emails regarding orders pricing availability and account status.
• Process customer orders accurately and in a timely manner using Prophet 21
• Prepare and follow up on quotes for any and all parts and services provided.
• Identify customer needs and recommend appropriate products or solutions escalating technical questions to sales or technical staff as needed.
• Coordinate with warehouse purchasing and outside sales teams to resolve order issues backorders and delivery questions.
• Maintain accurate customer records and order documentation in the CRM/ERP system.
• Proactively follow up with customers on open quotes orders and accounting needs to support sales goals.
• Handle customer complaints or escalations professionally working toward timely resolution.
• Stay current on product offerings promotions and pricing through internal training.

Qualifications

• High school diploma or equivalent required; associate degree a plus
• 1 years of customer service inside sales or call center experience.
• Experience with hydraulics fluid power or industrial/mechanical products preferred but not required.
• Strong phone etiquette and verbal/written communication skills
• Comfortable learning and using order entry CRM or ERP software.
• Ability to multitask in a fast-paced environment while maintaining accuracy.
• Strong problem-solving skills and a customer-first attitude
• Proficiency with Microsoft Office (Outlook Excel Word)

Preferred Skills

• Familiarity with hydraulic cylinders pumps valves hoses or fittings

• Prior experience in a distribution manufacturing or industrial supply environment
• Strong mechanical aptitude

Founded in 1923 Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion fluid power flow control automation technologies and related maintenance supplies. Our leading brands specialized services and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice convenience and expertise.

Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age race color national origin genetics religion gender marital status physical or mental disability or any other characteristic protected by applicable laws regulations and ordinances.