Customer Sales and Service Representative

The Customer Service Sales Representative (CSSR) is a fast-paced customer-facing position that combines customer service inside sales order management and basic technical support. This role involves much more than answering phones. The CSSR works with customers to identify their needs prepare quotes enter orders coordinate repairs and service work and recommend appropriate products from the lines we represent.

The successful candidate must be comfortable making timely decisions managing multiple priorities and taking ownership of customer requests from initial contact through completion. This individual must also understand pricing margins and the importance of making profitable business decisions while maintaining strong customer relationships.

• Respond to customer inquiries by phone email and other communication channels.
• Enter and manage customer orders accurately and efficiently.
• Prepare quotes using appropriate pricing cost and margin guidelines.
• Follow up on open quotes orders deliveries and customer requests.
• Provide basic troubleshooting support for fluid power products and applications.
• Assist customers with identifying products and replacement parts.
• Cross-reference competitor or obsolete parts to products offered by the company.
• Work with multiple product lines and understand the differences between manufacturers and available solutions.
• Coordinate repair orders including customer communication documentation quoting approvals and order status.
• Coordinate service orders with customers technicians vendors and internal departments.
• Review product availability lead times and alternative options to meet customer needs.
• Make timely decisions and know when additional technical or management support is required.
• Build strong working relationships with different types of customers and understand their individual service expectations.
• Communicate effectively with Sales Purchasing Warehouse Service Operations and Accounting.
• Maintain accurate customer order quote and product information in the companys ERP and related systems.
• Resolve customer concerns professionally while balancing customer satisfaction with company policies and profitability.
• Perform other related duties as assigned.

• Previous experience in customer service inside sales order entry distribution manufacturing industrial products or a related field.
• Strong preference for candidates with fluid power hydraulic pneumatic mechanical or industrial distribution experience.
• Ability to understand pricing gross margin and the effect business decisions have on profitability.
• Ability to work accurately and remain organized in a fast-paced environment.
• Ability to prioritize multiple customer requests and make sound decisions quickly.
• Strong written and verbal communication skills.
• Strong problem-solving skills and mechanical aptitude.
• More than basic computer knowledge including experience working with an ERP or order-entry system email and Microsoft Office applications.
• Willingness and ability to learn multiple manufacturers product lines customer requirements and internal processes.
• Dependable detail-oriented and able to take ownership of responsibilities.

Relevant hands-on experience is valued more highly than a specific college degree. A high school diploma or equivalent is required. Additional technical education industry training or a college degree is a plus but is not required.

• Experience with fluid power products including hydraulics and pneumatics.
• Experience quoting and selling industrial components.
• Experience cross-referencing products between manufacturers.
• Experience coordinating repair or field-service orders.
• Experience using an ERP system.
• Advanced computer skills.
• Knowledge of inventory purchasing shipping and distribution processes.

• Customer focus
• Sense of urgency
• Sound judgment and decision-making
• Technical curiosity
• Commercial and margin awareness
• Accuracy and attention to detail
• Organization and follow-through
• Adaptability
• Teamwork
• Clear communication
• Accountability

Founded in 1923 Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion fluid power flow control automation technologies and related maintenance supplies. Our leading brands specialized services and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice convenience and expertise.

Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age race color national origin genetics religion gender marital status physical or mental disability or any other characteristic protected by applicable laws regulations and ordinances.