Customer Representative Associate II Bureau of Motor Vehicles Multiple Vacancies

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Department: Secretary of State / Bureau of Motor Vehicles
Division: Exams

Location: Augusta
Schedule: Monday Friday 8:00 am 5:00 pm

Grade: 13

Salary: $17.30 - $24.91

Closing Date: August 28 2026

At the Department of the Secretary of State we are a team dedicated to providing efficient and exceptional service to our community. We prioritize work-life balance and offer great benefits to support our team in achieving professional success while maintaining personal well-being. Join a team that fosters a culture of teamwork integrity and continuous improvement offering opportunities for growth and making a meaningful impact on the lives of our citizens.

We are looking for dedicated and collaborative individuals who thrive in a fast-paced customer-focused environment. If you are passionate about delivering outstanding public service contributing to a high-performing team and supporting the people of Maine every day we want you on our team.

The Customer Representative Associate II plays a key role in processing over 50000 annual driver examinations statewide and ensuring compliance with Maine and federal licensing regulations within the Exams this fast-paced customer-focused position youll assist the public and 13 branch offices with exam scheduling application processing and regulatory requirements including CDL and FMCSA standards. Ideal candidates are detail-oriented organized and committed to delivering outstanding service while supporting the safe and efficient licensing of Maines drivers.

• Team Collaboration:Ability to work effectively within a team contributing to shared goals and helping others succeed.

• Communication Skills:Clear and effective communication with colleagues management and stakeholders to ensure alignment and clarity.

• Adaptability:Willingness and ability to adapt to changing priorities processes and technologies.

• Problem-Solving:Strong critical thinking skills to identify issues and propose innovative solutions.

• Attention to Detail:A focus on accuracy and thoroughness in completing tasks and managing responsibilities.

• Professionalism:Maintain a positive and respectful work environment through thoughtful courteous interactions.

• Emotional Intelligence:Empathetic self-aware and able to manage high-stress interactions with tact.

• Conflict Resolution:Handle difficult or emotional customer situations with patience and effectiveness.

• Time Management:Prioritize tasks and complete assignments accurately and on time.

• Commitment to Excellence:Dedication to high-quality work accuracy and upholding public trust.

• Continuous Improvement:A mindset focused on improving processes learning new skills and supporting team development.

• Provide customer service via phone email and in personincluding handling inquiries and resolving concerns.

• Review and process applications verify documentation and ensure regulatory compliance.

• Schedule reschedule and cancel exams while maintaining accurate records.

• Perform daily CDLIS checks and ensure medical certifications meet FMCSA requirements.

• Communicate with driving schools and support internal branch operations.

• Interpret and apply policies and procedures to real-world scenarios.

Comfort learning and adopting new technologies experience streamlining or digitizing paper-based work clear written communication curiosity about emerging workplace tools and the judgment to evaluate and verify their output before relying on it.

• Strong Communication Skills:Ability to provide excellent customer service over the phone including clear articulation active listening and empathy.

• Exceptional Multi-tasking Abilities:Comfortable handling multiple tasks or systems simultaneously while maintaining focus and attention to detail.

• Adaptability and Flexibility:Open to change and able to shift priorities or duties quickly in a dynamic work environment.

• Positive Attitude:Maintains a calm professional demeanor under pressure and contributes to a supportive team environment.

(Entry level knowledges skills and/or abilities may be acquired through BUTARENOTLIMITEDTO the following coursework/training and/or experience.)

Training education or experience in office and administrative support work that demonstrates 1) competency in applying a solid knowledge of the principles and practices of quality customer service to perform complex work in assisting the public with applications fees examinations or social services that have an eligibility or compliance component; and 2) the ability to use independent decision-making on the appropriate processes to follow information to process and actions to take in accordance with standard procedures.

All positions in this classification assume the qualifications of: Customer Representative Assistant I Customer Representative Assistant II and Customer Representative Associate I.

Applicants must be authorized to work in the United States. Please note that this position is not eligible for visa sponsorship or STEM OPT extensions and successful candidates will be required to complete an I-9 form upon hire.

The successful candidate must pass a National Criminal Background check which may include fingerprinting.

We believe in supporting our workforces health and well-being with a valuable total compensation package including:

Health Insurance Coverage:The State of Maine pays85%-95% of employee-only premiums ($12213.60 - $14790.59 annual value) depending on salary. Use this chart to find thepremium costsfor you and your family including the percentage of dependent coverage paid by the State.

Dental Insurance: The State of Maine pays 100% of employee-only dental premiums ($365.28 annual value).

Retirement Plan: The State contributes the equivalent of 14.06% of the employees pay towards the Maine Public Employees Retirement System (MainePERS).

Questions about this position should be directed to Terri Kanaris Talent Acquisitions Specialist via email

To apply click Apply for this opening and upload your cover letter resume and any relevant transcripts or certifications. Your resume must include month/year for each position and list related duties and responsibilities. Please note if any experience was part-time.

Need a paper application Download one HERE or call .

Submit paper applications cover letter and resume before the closing date to:

Office of Human Resources
Secretary of State Office of Human Resources
101 Hospital Street
Augusta ME 04330
Fax:

We are an Equal Opportunity Employer committed to building an inclusive workplace that respects and values diversity across all backgrounds.

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If you are unable to complete the online application please contact the Human Resources representative listed on the job opening you are interested in applying for. They will work with you for an alternative method of submitting.