Customer Rep Assoc II Intermittent

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Maine Department of Transportation

Job Description:

The Maine State Ferry Service is seeking an Intermittent Customer Service professional to work at our North Haven location. This intermittent position has a schedule that fluctuates based on business needs. Successful candidates will be able to arrive at the ferry terminal on the island of North Haven without the use of the Maine State Ferry Service.

Responsibilities include but are not limited to:

• Excellent Customer Service: Maintaining and promoting a calm welcoming and helpful atmosphere by being courteous and tactful while working effectively with the public and other employees.
• Selling tickets and collecting appropriate fares in accordance with published tariff for those using vessels or parking facilities of the Maine State Ferry Service (MSFS)
• Counting tickets sold and money collected during assigned shift preparing shift activity/cash reports preparing and maintaining records of monetary deposits and receipts.
• Providing schedules fares and other information to MSFS customers and the general public in person and via the telephone
• Manage vehicle line queues while working outdoors in all weather.
• Cleaning/maintaining the interior/exterior of the terminal.
• Performing other duties as required or requested by Supervisors/MSFS Management.
• Training will be provided in security awareness screening of vehicles passengers and operation of security/security communications equipment. Work involves weekends holidays and those hours necessary to cover for staff on leave.
• Perform other duties as required or requested by immediate supervisor.

Training will be provided in security awareness screening of vehicles passengers and operation of security/security communications involves weekends holidays and those hours necessary to cover for staff on other duties as required or requested by immediate supervisor.

The applicant selected for hire must obtain a TWIC (Transportation Workers Identification Credential) Card that is provided by TSA -Transportation Security Administration within 30 days of hire.

To be minimally qualified for this position candidates must provide evidence ofthe following experience:

A training education or experience in office and administrative support work that demonstrates 1) competency in applying a solid knowledge of the principles and practices of quality customer service to perform complex work in assisting the public on matters such as communication transmissions employment ferry social or public services; and 2) ability to use independent judgment in handling exceptions to established work assignments priorities and schedules. All positions in this classification assume the qualifications of:Customer Representative Assistant IandCustomer Representative Assistant II.

Application Instructions:

Interested applicants need to apply online by clicking theApply for this Opening/Apply Nowbutton along with uploading a cover letter current resume and any applicable copies of post-secondary transcripts licensing registration and certifications.

If you have general questions please contact Maine State Ferry Service Human Resources Specialist Erica Cyr at or via email at

Why join our team

No matter where you work across Maine state government you find employees who embody our state mottoDirigo or I leadas they provide essential services to Mainers every day. We believe in supporting our workforces health and wellbeing with a valuable total compensation package including:

• Work-Life Fit Rest is essential. Take time for yourself using 13 paid holidays and 3 weeks of vacation leave annually. Vacation leave accrual increases with years of service and overtime-exempt employees receive personal leave.
• Wellness We care about you and your familys wellbeing offering 12 days of sick leave annually to help you stay healthy.
• Health Insurance Coverage The State of Maine pays85%-95%of employee-only premiums ($12213.60-$13650.48annual value) depending on salary. Use this chart to find thepremium costsfor you and your family including the percentage of dependent coverage paid by the State.
• Health Insurance Premium Credit Participation decreases employee-only premiums by up to 5%. Visit the Office of Employee Health and Wellness for more information aboutprogram requirements.
• Dental Insurance The State of Maine pays 100% of employee-only dental premiums ($365.28annual value).
• Retirement Plan The State contributes the equivalent of 14.06% of the employees pay towards the Maine Public Employees Retirement System (MainePERS).

State employees are eligible for an extensive and highly competitive benefits package covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.

Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time.

Theres a job and then theres purposeful transformative work. Our aim is to create a workplace where you can learn grow and continuously refine your skills. Applicants demonstrate job requirements in differing ways and we appreciate that many skills and backgrounds can make people successful in this role.

As an Equal Opportunity employer Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members and our process ensures an inclusive environment to applicants of all backgrounds including diverse race color sex sexual orientation or gender identity physical or mental disability religion age ancestry national origin familial status or genetics.

If youre looking for a great next step and want to feel good about what you do wed love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.

Thinking about applying

Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If youre currently reading this and hesitating to apply for that reason we encourage you to go for it! Let us know how your lived experience and passion set you apart.

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If you are unable to complete the online application please contact the Human Resources representative listed on the job opening you are interested in applying for. They will work with you for an alternative method of submitting.