Customer Relationship Manager

As a Customer Relationship Manager at Honeywell you will serve as a trusted advisor and advocate for some of our most strategic customers. You will be responsible for building strong partnerships driving customer satisfaction and ensuring customers realize maximum value from our solutions and services.

In this highly visible role you will proactively engage with customers understand their business objectives anticipate challenges and coordinate cross-functional teams to deliver exceptional customer experiences. Your ability to foster long-term relationships influence stakeholders and identify opportunities for continuous improvement will directly contribute to customer loyalty retention and business growth.

You will report directly to the Customer Relationship Director and work in a hybrid environment at our designated office location.

Key Responsibilities

• Serve as the primary advocate and trusted partner for Platinum and Diamond-tier customers ensuring an exceptional customer experience.
• Build strengthen and maintain strategic customer relationships while gaining a deep understanding of customer business goals and operational needs.
• Deliver proactive customer-centric support throughout the entire customer lifecycle.
• Analyze customer feedback performance metrics and business trends to identify opportunities that improve customer satisfaction retention and overall success.
• Partner with cross-functional teams to address customer challenges and drive continuous process and service improvements.
• Influence internal and external stakeholders to achieve positive customer outcomes and strengthen long-term partnerships.
• Identify opportunities to expand customer value through additional solutions services and strategic initiatives.
• Facilitate executive-level customer discussions and serve as a key point of contact for escalations and critical business needs.

Must Have

• 5 years of experience in Customer Relationship Management Customer Success Account Management or a related customer-facing role.
• 5 years of experience developing customer relationships and managing internal and external stakeholder communications.
• 5 years of experience solving complex customer challenges and making sound business decisions.
• 5 years of experience working independently managing competing priorities and delivering results in a fast-paced environment.
• 5 years of experience collaborating across cross-functional teams to drive customer-focused outcomes.

We Value

• Bachelors degree in Business Administration Industrial Engineering or a related field.
• Passion for creating exceptional customer experiences and building lasting customer relationships.
• Strong business acumen with the ability to understand customer objectives and market dynamics.
• Proactive results-oriented mindset with a focus on continuous improvement.
• Ability to influence without direct authority and lead through collaboration.
• Adaptability curiosity and a commitment to continuous learning.

ABOUT HONEYWELL

Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the worlds most critical challenges around energy safety security air travel productivity and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency productivity sustainability and safety in high-growth businesses in broad-based attractive industrial end markets. Our products and solutions enable a safer more comfortable and more productive world enhancing the quality of life of people around the globe. Learn more about Honeywell:click here

THE BUSINESS UNIT

Honeywell Building Automation (BA) is a global provider of products software solutions and technologies that enable building owners and occupants to ensure their facilities are safe energy efficient sustainable and productive. BA products and services include advanced software applications for building control and optimization; sensors switches control systems and instruments for energy management; access control; video surveillance; fire products; and installation maintenance and upgrades of systems. Revenues in 2022 for BA were $6B and there are approximately 18000 employees globally. To learn more please visitclick here.

BENEFITS

With In addition to a competitive salary leading-edge work and developing solutions side-by-side with dedicated experts in their fields Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical Dental Vision and Life Insurance; Short-Term and Long-Term Disability; 401(k) match Flexible Spending Accounts Health Savings Accounts EAP and Educational Assistance; Parental Leave Paid Time Off (for vacation personal business sick time and parental leave) and 12 Paid Holidays. For more information visit: Benefits at Honeywell

The application period for the job is estimated to be 40 days from the job posting date; however this may be shortened or extended depending on business needs and the availability of qualified candidates. Posting Date 07/15/2026

Due to compliance with U.S. export control laws and regulations candidate must be a U.S. person which is defined as a U.S. citizen a U.S. permanent resident or have protected status in the U.S. under asylum or refugee status or have the ability to obtain an export authorization.