Customer Relationship Coordinator

Core Responsibilities & Duties:

• Analyze and organize office operations and procedures such as information management filing systems supply requisitions and other driver services
• Oversee office staff functions including office supply levels equipment maintenance procedures manuals forms and direct cross training of staff
• Maximize office productivity through proficient use of appropriate software applications
• Establish uniform correspondence procedures and style practices
• Create and maintain filing system for warehouse records such as scheduling information consignee records shipping/receiving records and customer files
• Maintain contact with customers ensuring a prominent level of customer satisfaction
• Complete other duties as requested and ability to work some extended hours to include nights and weekends as needed
• Other duties as assigned

Qualifications:

• Strong customer service skills with focus on performance recognition
• Ability to establish credibility and be decisive but able to recognize and support the customers preferences and priorities
• Proficiency in planning written and verbal communications
• Strong technical skills (i.e. Microsoft Word PowerPoint Excel 2007 web-based applications etc.)
• Excellent interpersonal skills both written and oral
• Ability to work independently and prioritize multiple objectives in a fast-paced environment while delivering quality outcomes
• Experience working in a transportation office environment a plus
• Make decisions and/or final recommendations which affect multiple departments

Skills:

• Ideal candidate will possess a can do attitude with a will do work ethic
• Must have the ability to work in a fast-paced environment
• Strong verbal and written communication skills
• Experience with AS400 operating systems is a plus
• Transportation industry knowledge and experience is a plus