Customer Relationship Advocate Career Development Experience- LAP Classroom

Note: Fidelity will not provide immigration sponsorship for this position.

Join our team of Customer Relationship Advocates (CRA). This first-of-its-kind experience supercharges your early career growth at Fidelity with personalized support skill development and this role you are a licensed professional providing outstanding customer service while answering inbound phone calls and supporting Fidelitys valued clients. You will develop skills to assist with a broad range of client needs including trade requests money movement online support and so much more!

As a new CRA youll learn about the financial services industry apply new concepts develop and practice new skills and push yourself to accomplish new goals through three major milestones:

1. Licensing Preparation

In the first months youll prepare to become a FINRA Registered Representative by studying for and obtaining your SIE Series 7 and 63 licenses all fully sponsored by Fidelity. This includes paid study time and access to valuable resources like licensing coaches and workshops. While these exams can be challenging rest assured that were here to support you every step of the way!

2. Skill Development

In the following months youll handle more complex customer calls while dedicating time each week to connect with your team meet with your leader and expand your network.

3. Proficiency

As you gain confidence and proficiency in serving customers youll explore new career paths through job shadowing and our career center.

• Aptitude and dedication to complete the FINRA SIE Series 7 Top Off and Series 63 exams through our industry-leading licensing program.

• Enthusiasm for continuous learning and dedication to studying and applying new concepts learning quickly and retaining information to assist with decision-making.

• A passion for connection and desire to establish rapport with customers by facilitating meaningful conversations that are resolution-oriented and efficient.

• Ability to handle different types of situations emotions and conversations driving towards suitable resolutions.

• A desire for growth and a mindset that generates long term success through adaptability and personal accountability.

• Exceptional critical and analytical problem-solving skills and a demonstrated ability to interpret a scenario leverage resources and find an appropriate resolution.

• Comfortable learning new technology or proprietary platforms and confident navigating multiple systems simultaneously.

Our greatest asset is our people. We are committed to building a diverse workforce enduring a culture of belonging and creating more inclusive experiences for our associates customers and our community.

Our benefit programs are crafted to help you and your loved ones strike the perfect balance. Here are a few featured benefits (not all benefits are listed): Maternal and Parental Leave Student Loan Assistance 401(K) up to 7% match Health Insurance Dental Insurance Vision Insurance Disability Insurance Paid Time off Charitable match Concierge Services and Wellness Program. (Learn More)

Fidelitys Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently some roles and locations require 100% onsite presence while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.

Please be advised that Fidelitys business is governed by the provisions of the Securities Exchange Act of 1934 the Investment Advisers Act of 1940 the Investment Company Act of 1940 ERISA numerous state laws governing securities investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations including FINRA among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.