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Customer Relations Specialist Crisis Center
Job Location:
Hourly Salary:
Posted:
19 September 2026 (20 hours ago)
Posted:
Application Deadline:
17 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Be the first friendly face that helps calm a crisis and connect individuals to care.
Schedule: 8:00am-5:00pm 40 hours weekly.
Schedule: 8:00am-5:00pm 40 hours weekly.
As a Customer Relations Specialist at our Behavioral Health Crisis Center youll provide compassionate person-centered support to clients and families as they seek behavioral health services. Youll ensure a smooth check-in process accurate information and timely connection to the right clinicianall while helping create a calm welcoming environment for those in need.
This is a great opportunity for someone who thrives in a fast-paced team-oriented environment and is passionate about providing excellent customer service while supporting individuals in behavioral health crisis.
Key Responsibilities
- Greet and assist clients with warmth and professionalism ensuring a positive and supportive first impression.
- Manage check-in and check-out processes verify demographics complete paperwork and enter information accurately into electronic health records and related systems.
- Answer phones courteously direct calls and messages appropriately and schedule services based on clinical recommendations.
- Monitor waiting areas to support safety comfort and timeliness of appointments.
- Collaborate and communicate effectively with multidisciplinary crisis center staff to ensure coordinated client care.
- Verify insurance and other data in EMOMed and CIMOR systems and update internal tracking sheets daily.
- Assist with administrative tasks such as mail distribution data reporting supply orders and maintaining lobby cleanliness.
- Serve as facilities captain coordinating drills and safety checks as assigned.
Requirements Skills Knowledge and Expertise
- High School/GED preferred
- At least one year experience in customer service required
- A valid drivers license and agency established minimum automobile coverage required
This Role Is a Great Match for Someone Who:
- Excel at multitasking and remaining calm under pressure.
- Have strong communication and interpersonal skills with a customer service mindset.
- Are dependable detail-oriented and thrive in collaborative settings.
- Are motivated by Compass Healths mission to Inspire Hope. Promote Wellness. for those in need of behavioral health support.
Required Experience:
IC
About Company
Inspire Hope. Promote Wellness. CALL FOR AN APPOINTMENT: 844-853-8937 (TOLL FREE) BEHAVIORAL HEALTH CRISIS CENTERS: 833-356-2427 (TOLL FREE) BEHAVIORAL HEALTH CRISIS LINE: 988 Through compassionate, high-quality care, we guide individuals on their journey toward improved physical and ... View more
