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Customer Relations & Retention Specialist – Remote

Western Security

Job Location:

New York City, NY - USA

Hourly Salary: $ 25 - 30

Experience Required: 0-1years

Posted: 1 September 2026 (15 days ago)

Application Deadline: 29 November 2026

Vacancies: 1 Vacancy

Job Summary

This is a remote position.

A Customer Relations & Retention Specialist is responsible for building strong relationships with customers resolving concerns and helping retain customers over the long term. The specialist communicates with customers by phone email or chat identifies their needs provides solutions and works to ensure a positive customer experience.

Key Responsibilities

Communicate with customers through phone email and chat.

Answer questions and resolve customer concerns professionally.

Build positive long-term relationships with customers.

Identify reasons customers may want to cancel or leave.

Offer appropriate solutions to improve customer satisfaction and retention.

Follow up with customers to ensure their issues are resolved.

Maintain accurate customer records and account information.

Document customer interactions and feedback.

Meet customer-service retention and performance goals.

Work with other departments to resolve customer issues.

Maintain professionalism and confidentiality when handling customer information.

Required Skills

Excellent verbal and written communication.

Strong customer-service skills.

Active listening and problem-solving abilities.

Patience empathy and a positive attitude.

Ability to handle difficult customer situations.

Strong organization and attention to detail.

Basic computer and data-entry skills.

Ability to use email chat CRM systems and other business software.

Ability to work independently in a remote environment.

Good time management and multitasking skills.

Requirements

High school diploma or equivalent preferred.
Previous customer service or sales experience is helpful but may not always be required.
Excellent verbal and written communication skills.
Strong active-listening and problem-solving skills.
Ability to handle customer complaints professionally.
Friendly patient and empathetic personality.
Strong attention to detail and organization.
Basic computer and internet skills.
Ability to use email chat CRM and customer-management software.
Ability to meet performance and customer-retention goals.
Reliable internet connection and computer for remote work.
Ability to work independently and manage time effectively.
Willingness to learn company products services and procedures.

Benefits

Work from home with no daily commute.
Flexible scheduling may be available.
Competitive salary with possible performance bonuses.
Health dental and vision insurance may be offered.
Paid vacation sick leave and holidays.
Remote-work equipment or technology support may be provided.
Opportunities for career advancement.
Paid training and professional development.
Experience in customer service communication and account management.
Better work-life balance through remote work.

Required Skills:

High school diploma or equivalent. Previous customer service experience preferred but not always required. Excellent verbal and written communication skills. Strong interpersonal and active listening skills. Ability to handle customer complaints and difficult situations professionally. Strong problem-solving and critical-thinking skills. Basic computer skills including email Microsoft Office and customer service/CRM systems. Ability to multitask and manage time effectively. Strong attention to detail and accuracy. Ability to work independently and as part of a team. Professional friendly and positive attitude. Ability to work in a fast-paced environment. Reliable attendance and punctuality. Ability to maintain customer confidentiality and follow company policies. Willingness to learn company products services and procedures. Ability to meet customer service quality and productivity goals.

Required Education:

High School Diploma

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