Customer Relations
Job Location:
Kenner, LA - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Automotive Customer Relations Coordinator
Key Responsibilities
Customer Support: Act as the first point of contact for inquiries regarding sales vehicle servicing warranties and parts.
Issue Resolution: Investigate and resolve customer complaints escalating complex mechanical or billing issues to the appropriate managers when necessary.
Post sale follow up: Call or message buyers within 24 hours of a vehicle purchase or repair to ensure complete satisfaction.
Appointment Scheduling: Book and confirm service appointments coordinating with service and parts departments to ensure parts are ready and wait times are minimized.
Satisfaction Metrics: Monitor and Distribute feed back from manufacturer generated surveys and improve customer retention.
Core Qualifications & skills
Communication: Excellent Verbal and written communication skills; ability to explain complex automotive repairs in a clear non technical manner.
Problem Solving: Strong DE-escalation active listening and conflict resolution abilities.
Software Proficiency: Familiarity with automotive CRM platforms such as CDK and CDK services.
About Company
Position, Scope and Purpose Provides accurate reporting to the controller and is responsible for accounting office and administrative functions. Reports to Cont...
