Customer Relations Coordinator

The Customer Relations Coordinator provides frontline administrative and customer service support to ensure accurate shipment processing documentation and communication multimodal transportation terminal air/ocean branch or contract logistics site. They serve as a primary point of contact for customers carriers drivers and internal teams helping ensure shipments move smoothly and customers receive timely accurate updates. They are responsible for scheduling shipment tracking and tracing customer support documentation and core financial activities such as accounts receivable accounts payable and billing. They interact closely with customers drivers carriers and operational teams to support the timely movement of freight across logistics networks and may assist with freight acceptance and basic cartage support where applicable.

Responsibilities

• Serve as a central point of contact for customers carriers drivers and internal teams via phone email and inperson interactions.
• Provide frontline customer service by responding to shipment status inquiries documentation requests and routine service questions.
• Perform accurate data entry for shipment details customer instructions order updates and operational records within required timelines.
• Track and trace shipments using internal systems and carrier platforms; communicate updates to customers and internal teams.
• Coordinate scheduling for pickups deliveries appointments and other routine operational activities.
• Prepare review and organize shipping documents such as air waybills (AWBs) bills of lading labels and proof of delivery (POD).
• Support terminal or site activities as needed including freight acceptance driver assistance and shipment paperwork handling.
• Assist with accounts receivable accounts payable and billing support tasks including invoice preparation verification and reconciliation.
• Maintain organized and compliant electronic and physical files for shipment financial and administrative documentation.
• Communicate with carriers warehouses dispatch and internal operations teams to support timely movement of freight.
• Identify routine service issues or delays and escalate them to operations leadership according to established procedures.
• Support routine administrative tasks such as inbound/outbound mail processing record updates and office supply monitoring.
• Participate in training meetings and process improvement activities as assigned.
• All other duties as assigned to meet evolving business needs.

Qualifications

• Education: High School Diploma or GED equivalent required; undergraduate degree from an accredited college or university preferred.
• Previous experience in customer service administrative support logistics or transportation environments preferred; training provided.
• Strong attention to detail with the ability to follow established processes consistently.
• Clear professional written and verbal communication skills with a customerfocused approach.
• Ability to work collaboratively in a fastpaced teamoriented onsite environment.
• Demonstrated discretion and confidentiality in handling and protecting sensitive information.
• Technical: Proficient with common office technologies including Windows PCs Microsoft O365 (Outlook Word Excel PowerPoint etc.) and web conferencing (Teams Zoom Webex etc.)
• Environment: Comfort commuting to/from and working in a 100% onsite setting (listed in this posting) with travel for related meetings/events.
  
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