Customer Records Technician Work Lead, Position No. 01151

Title: Customer Records Technician Work Lead Position No. 01151

State Role Title:Admin & Office Specialist III

Hiring Range: $47070.00 - $54130.50

Pay Band: 3

Agency: Department of Motor Vehicles

Location:CUSTOMER RECORDS

Agency Website:

Recruitment Type: General Public - G

Job Duties

The Virginia Department of Motor Vehicles is hiring for a Customer Records Technician Work Lead for a position within its Records Access Management Services department located at our headquarters location in Richmond VA

The Customer Records Work Lead provides operational oversight staff guidance and working lead support across the Customer Records work center encompassing both the Customer Records and Court Services functions. This position is responsible for ensuring that daily production standards are met monitoring workload distribution across both Technician and Senior staff levels and serving as the primary subject matter resource for all work center operations.

The Work Lead maintains full processing proficiency in both Customer Records and Court Services functions and applies that expertise to train guide and support staff at all levels. This position will be responsible for the performance and development of both Customer Records Technician and Senior Customer Records Technician employees.

The Virginia Department of Motor Vehicles (DMV) headquartered in Richmond Virginia serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered additionDMVserves a wide array of businesses including dealers fuels tax customers rental companies driving schools other state agencies local governments and non-profit upon five fundamental core values: Trustworthiness Respect Accountability Integrity and Teamwork (TRAIT). We dont just talk about our core values we live them!

Minimum Qualifications

Comprehensive knowledge of legal processing procedures including subpoenas summonses witness subpoenas and/or non-resident suits
Knowledge of Freedom of Information Act (FOIA) requirements
Ability to interpret and explain guidelines regulations and legal procedures to customers attorneys staff and management.
Ability to interpret complex legal documents. statutes and court orders and determine appropriate action.
Demonstrated ability to monitor workload allocate resources and manage multiple concurrent priorities across a dual-function work center environment to ensure production goals and due dates are met.
Demonstrated leadership ability including the capacity to delegate mentor and hold staff accountable to work center standards.
Ability to prepare daily weekly and monthly production reports accurately and with attention to detail.
Effective oral and written communication skills for interaction with customers attorneys staff and management.
Ability to handle confidential and legally sensitive information with appropriate discretion.
Ability to work with minimal direct supervision and exercise independent judgment in the absence of the manager.
Proficiency in preparing and maintaining procedural documentation training materials and job aids.

Additional Considerations

Experience in or demonstrated proficiency with CSS Converge and the Court Services Document Tracking System.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to Your Application in your account to check the status of your application for this position.

Selected candidate(s) must complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify.

All applicants for employment must consent to a background check. Selected candidates must consent to a fingerprint-based criminal history check driver record check and background investigation if applicable.

As a condition of employment the DMV will be alerted of any convictions for moving violations including license suspension.

Submission of an online application is required. DMV does not accept applications resumes cover letters any other format. When applying for jobs please ensure your online application or resume is complete with duties and skills associated with your work experience and years of experience to properly assess your skills in the screening process. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.

Contact Information

Name: DMV Employment

Phone:

Email:

In support of the Commonwealths commitment to inclusion we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS) or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation if applicable to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at .

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1 2022- February 29 2024 can still use that COD as applicable documentation for the Alternative Hiring Process.