Customer Records Tech, Position no. 03795 (WageHourly)

Title: Customer Records Tech Position no. 03795 (Wage/Hourly)

State Role Title:Admin & Office Specialist III

Hiring Range: $20.70 - $23.80

Pay Band: 3

Agency: Department of Motor Vehicles

Location:CUSTOMER RECORDS

Agency Website:

Recruitment Type: General Public - G

Job Duties

The VA Department of Motor Vehicles is looking to hire a Customer Records Technician for a part-time wage position with its Customer Records work unit in Richmond VA

This position involves providing support with crash reports driver and vehicle record requests to customers in accordance with applicable statutes regulations and procedures in a courteous and friendly manner.

Wage positions are limited to working no more than 1500 hours per agency during the 12-month period of May 1 April 30 regardless of the hire date. The wage employment period resets on May 1 of the following year. All wage employees are limited to working no more than 29 hours per week on average over the 12-month period. This wage position offers no state benefits.

The Virginia Department of Motor Vehicles (DMV) headquartered in Richmond Virginia serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered additionDMVserves a wide array of businesses including dealers fuels tax customers rental companies driving schools other state agencies local governments and non-profit upon five fundamental core values: Trustworthiness Respect Accountability Integrity and Teamwork (TRAIT). We dont just talk about our core values we live them!

Minimum Qualifications

Experience in office operating practices office equipment and its uses standard business forms and filing systems and principles.
Keyboarding skills and ability to use a personal computer and access automated systems.
Demonstrated ability to perform detailed work using prescribed procedures collect and organize material by analyzing what is available and deciding what to include and present data in prescribed format.
Interpret and explain guidelines regulations policies and procedures to customers.
Compose correspondence research analyze data and reach logical conclusions.
Communicate in a courteous and effective manner with others inside and outside the agency.

Additional Considerations

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Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to Your Application in your account to check the status of your application for this position.

Selected candidate(s) must complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify.

All applicants for employment must consent to a background check. Selected candidates must consent to a fingerprint-based criminal history check driver record check and background investigation if applicable.

As a condition of employment the DMV will be alerted of any convictions for moving violations including license suspension.

Submission of an online application is required. DMV does not accept applications resumes cover letters any other format. When applying for jobs please ensure your online application or resume is complete with duties and skills associated with your work experience and years of experience to properly assess your skills in the screening process. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.

Contact Information

Name: DMV Employment

Phone:

Email:

In support of the Commonwealths commitment to inclusion we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS) or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation if applicable to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at .

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1 2022- February 29 2024 can still use that COD as applicable documentation for the Alternative Hiring Process.