Customer Quality Manager International Accounts- Tech Center, Caldwell ID

The Customer Quality Manager International Accounts is responsible for the creation review and updates to Quality Assurance Policies Procedures and other activities related international accounts.

Manage customer relationships through compliance with contractual obligations and specifications and effective communications with internal and external parties. The role will support the implementation of food safety and quality policies and procedures within the Global Potato factories. The role will also support customer audits and new facility/production line approval.

Works together with Operations to ensure products distributed to customers are safe meet the regulatory requirements of the countries where they are consumed and are manufactured in accordance with both our customers requirements and Simplots high-quality standards. Coordinate with the Senior Manager Customer Quality Senior Manager Food Safety Senior Director Food Safety & Quality and the factory for product recalls or market withdrawals.

Provides support for all quality and food safety responsibilities related to international accounts. This role will communicate updates from customers to the Operations/Factories Food Safety & Quality Team and all other impacted stakeholders.

The Customer Quality Manager collaborates with the internalSales Teamto:

• Provide training on quality and specification expectations.
• Mitigate issues arising in the market
• Facilitate and resolve customer complaints in partnership with sales and factory teams.

Provides direction and insight for the development implementation and ongoing review of operating and quality policies and procedures as well as training curriculum and activities that assure compliance with customer expectations.

Develop and maintain effective relationships with our customers quality R&D and purchasing groups to facilitate open and direct communication. Lead by example in being customer-obsessed helping to educate internal Simplot customers on our customers expectations as well as representing the Simplot company externally with our customers and other partner suppliers. Serve as the quality and technical expert for customers and the industry.

Provides support to regional Food Safey & Quality teams (i.e. ANZ and EMEA) as needed.

The Customer Quality Manager International Accounts reports to the Senior Manager Customer Quality. This role is based out of the Caldwell Technical Center. The position will require travel to participate in meetings conferences and training events.

• Ensure customer confidence by attending virtual and in-person meetings or product cuttings with customers.
• Assure that customer standards specifications policies and procedures are appropriately communicated interpreted standardized and integrated into Simplot Global Potato Quality Systems where necessary and appropriate. Work directly with the factories Customer Quality Team and other stakeholders.
• Ensure customer confidence by monitoring and responding to complaints and inquiries in a timely manner. Support factory investigations and complaint resolution. Lead communication with the customer as appropriate and in coordination with the Senior Manager Customer Quality.
• Support the Operations Team and factories to help ensure compliance with customer expectations this includes notifying the factories of updates trends and lessons learned. Coordinating training as necessary. Provide leadership on all applicable quality and food safety initiatives.
• Collaborate with the internalSales Teamto:

• Provide training on quality and specification expectations.
• Mitigate issues arising in the market
• Facilitate and resolve customer complaints in partnership with sales and factory teams

• Support quality improvement or new product development projects to help ensure compliance with regulatory requirements operational capabilities and customer expectations.

• Bachelors Degree (B.A. or B.S.) from 4-year college or university or equivalent experience.

• 5 years related experience and/or training.

Good written and verbal communication skills are necessary. A good understanding of SharePoint Oracle SAP and proficient use of MS Word and MS Excel are desired.

This is position interacts regularly with international teams and some meetings will be held outside of typical business hours.

Travel is expected to be about 40% annual.