Customer Quality Manager

Are you passionate about being the voice of the customer and driving quality excellence across a global organization Then join us in our mission to pioneer smarter solutions for moving and transforming water reducing energy consumption and enhancing quality of life for people.

As our new Customer Quality Manager you will be representing the region as the go-to expert for customer quality leading rapid resolution of major quality issues driving transparent communication with key customers and turning customer feedback into tangible product and process improvements. Youll be part of a diverse supportive and inclusive culture that celebrates our differences and puts people first by fostering growth well-being and a sense of belonging.

As a key part of the Customer Quality team youll create impact by Driving customer satisfaction and product reliability by ensuring every quality issue is resolved swiftly and every customer voice is heard and acted upon.

Your main responsibilities include:

• Lead containment root-cause analysis and corrective actions for major customer quality escalations using 8D 5W2H and related methodologies
• Act as the primary quality interface to key customers delivering KPI updates on PPM complaints warranty cases and improvement plans
• Collect consolidate and channel Voice of Customer (VOC) insights to drive quality improvements across products and processes
• Monitor warranty performance cost trends and recurring failure patterns initiating deep dives and driving reliability improvements with plants and product development
• Track and report Customer Quality KPIs and drive top improvement initiatives using structured methods (Pareto trend analysis CQI)
• Collaborate cross-functionally with Sales Operations Product Development Service and Supplier Quality to ensure rapid issue resolution and a unified customer approach

Above all you are a technically strong quality professional with deep experience in customer-facing quality roles a structured problem-solving mindset and the ability to coordinate cross-functional teams under pressure to deliver results. We would also imagine that you have:

• A bachelors or masters degree in engineering Quality Management or a related technical field.
• A minimum of 10 years of experience in Customer Quality Quality Engineering Supplier Quality or Product Support roles
• Proven track record handling customer escalations complaints and major quality incidents
• Solid understanding of ISO 9001 FMEA 8D and other core quality standards and tools

It is a plus if you also:

• Experience in the pump water technology or industrial manufacturing industry
• Six Sigma Green or Black Belt certification
• Strong stakeholder management skills with experience presenting to senior customer leadership

Youll also be required to travel 20-40% of the time as business needs arise.

The salary range for this position is $110600 to $164165 per year. Individual pay will be determined based on market location and the candidates profile. The range listed is just one component of Grundfoss total compensation and benefits package for compensation includes paid time off paid holidays merit increases bonuses and employee stock purchase programs learn more about our benefits please visit:Grundfos Benefits

We care! Day to day you can look forward to:

• A working environment built around your needs with flexible hours home working opportunities and parental support.
• Annual bonuses health insurance and a strong focus on well-being activities.
• Three days additional paid leave for volunteering in your community.
• Access to on-demand training and learning sessions and carefully structured programs to pursue personal and professional development opportunities.

To get to know us better follow us on LinkedIn or Youtube. Check outMeet Our People to get to know some of your future colleagues and why they love working at Grundfos.

Qualified candidates must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future.

Grundfos is an Equal Opportunity Employer and does not discriminate on the basis of race color religion sex age disability genetic information veteran status sexual orientation gender identity or any other characteristics protected by applicable law. Our hiring decisions are made on qualifications merit and business needs. We encourage all individuals of all backgrounds to apply. Learn more about your Rights as an applicant. If require an accommodation to complete your application or interview please contact We are committed to providing a fair and accessible hiring process.

Are you ready to unlock possibilities at Grundfos Apply Today!

We look forward from hearing from you!