Customer Quality Engineer

The Customer Quality Engineer serves as the primary quality contact for automotive customers after the start of production. This role manages customer complaints audits quality portals deviations PPAP submissions and customer-specific requirements while coordinating internal problem-solving and corrective-action activities. The ideal candidate brings automotive manufacturing experience strong customer-facing skills and expertise in quality tools such as FMEA PPAP statistical analysis and structured problem-solving.

• Organizes and supports customers quality-related visits and case of an audit finding organizes the investigation correction or corrective action and verification.
• Proactively visits the customers site as needed or requested.
• Responsible for working with the customers portal for quality related topics.
  
  • Monitors and reports the site specific view of quality on the customers portals.
  • Enters all quality requested data to customers portal or answers the customer requests
• Advise and be the expert on the use of customer specific requirements.
• Reviews and submits customer requested documentation such as requalification data etc.
• Discuss with customer the PPAP submission requirements in case of changes due to Technical Change
• Management (TCM) and coordinates the customer PPAP submission.
• Manages the deviation process with the customer
• In case of an internal product non-conformance steers the evaluation of the non-conformity based on defined and agreed customer specifications
• In case of a customer complaint (0 km and field) initiates the problem solving process with the relevant
• cases of a formal complaint reviews and submits the required documentation to the customer and ensures timeliness of submission based on customers expectation.
• In case of field complaints enters the field data into SAP WM negotiates technical factor and rejects claims and initiates Alerts as appropriate.
• Actively participates in continuous improvement /corrective action activities of quality related processes and ensures the right application of Quality tools and expertise.
• Has the authority and the responsibility to stop any process or product delivery in case of a serious non-conformance of customer expectations safety or environmental risks etc

Education:

• Bachelor degree preferred

Experience:

• 3 years of experience in Quality Manufacturing or Production functions in the automotive industry
• Expertise in Quality Management Systems Problem Solving FMEA PPAP and Statistics

Required Skills:

• Ability to interpret drawings and requirements for ensuring the adherence to agreed Quality parameters

Preferred:

• Expertise in Customer Specific Requirements