Customer Quality Engineer

The Customer Quality Engineer (CQE) is responsible for ensuring customer quality requirements are met and for leading the resolution of customer quality issues across the product lifecycle. This role serves as the primary quality liaison between customers and internal crossfunctional teams driving root cause analysis corrective actions and continuous improvement initiatives. The CQE plays a critical role in maintaining customer satisfaction compliance with quality standards and sustained product and process performance.

Essential Job Responsibilities

Customer Quality & Issue Management

• Lead customer quality issue resolution including driving compliance to our QMS and utilization of ETQ and owning final response and closure of RCA.
• Manage customer claims quality concerns and complaints by ensuring timely containment RCA PA verification response and closure.
• Act as the escalation point for highseverity or critical customer issues internal or external to support overall customer satisfaction.
• Ensure all customerspecific requirements are clearly understood documented and integrated into internal processes and represent voice of customer for related MOC.
• Serve as thegatekeeper in Customer Feedback (ETQ) process with authority to review accept prioritize and close customer quality requests including validation of root cause completion and effectiveness authorize theimplementation and verification of corrective action countermeasures ensuring actions are effectively executed validated and sustained to resolve customer quality issues.

Root Cause Analysis & Corrective Action

• Lead structured problemsolving activities using recognized methodologies or customer specific required methodologies (e.g. 8D 5 Whys Fishbone Is Is Not).
• Coordinate crossfunctional teams to investigate internal and external nonconformances.
• Ensure root causes are evidence-based and corrective and preventative actions address systemic failure modes.
• Ensure corrective and preventive actions are implemented with the highest sense of urgency and focused to be robust effective and sustainably implemented including for similar technologies or processes.
• In collaboration with the regional cluster quality leader ensure that RCA findings are shared with applicable PPG sites for lesson learned to ensure risk of similar occurrence is properly addressed at other PPG locations.

Customer Communication & Relationship Management

• Serve as the primary point of contact for customer quality issues in the field and represents PPG professionally during customer reviews meetings and audits.
• Provide clear timely and professional communication regarding issue status risks and resolution plans to manage customer expectations during investigations escalations and recovery activities

• Build and sustain collaborative working relationships with customer plant leadership as well as engineering organizations who support quality and production processes.
• Proactively identify potential quality risks and coordinate preventive actions aligned with the PPG plant quality management system.

Quality Systems Standards & Audits

• Promote compliance with applicable quality management system requirements including customerspecific requirements (CSRs) and IATF standards and PPG internal standards(APQP FMEA LPA).
• Lead customer specific audits with support of QA manager for customers in escalation status.
• Drive continuous improvement initiatives to reduce complaint rates and improve overall quality performance using a data drive approach.

• Partner with Manufacturing Process Engineering Supply Chain Sales Planning Technical Laboratories and Customer Service teams to resolve issues and implement improvements to continuously improve customer satisfaction as reported on customer scorecards.
• Support packaging handling storage logistics and transportation quality initiatives as required.

Key Performance Indicators (KPIs)

• Number and severity of customer complaints
• Repeat complaint rate
• Timeliness and effectiveness of root cause analysis and corrective actions
• Open and pastdue customer action items
• Customer satisfaction feedback and performance scorecards

Required Qualifications

• Bachelors degree in Engineering Quality or a related technical discipline or equivalent experience.
• Experience in technical development customer quality manufacturing quality or automotive engineering.
• Demonstrated knowledge of problemsolving methodologies and quality tools.
• Ability to manage multiple priorities in a fastpaced customerfocused environment.
• The person who will be successful in this role is comfortable driving cross-functional teams without direct authority while creating an atmosphere of collaboration respect and a continuous improvement.
• Strong judgment and decision making skills with the ability to evaluate data assess risk and make sound timely decisions in a customer facing environment.

Preferred Qualifications

• Automotive industry and coatings experience.
• Working knowledge of IATF 16949.
• Experience supporting customer and thirdparty audits.

Working Conditions & Travel

• Office and manufacturing floor environment.
• 10-15% travel may be required to customer or supplier locations.

About us:

PPG: WE PROTECT AND BEAUTIFY THE WORLD

Through leadership in innovation sustainability and color PPG helps customers in industrial transportation consumer products and construction markets and aftermarkets to enhance more surfaces in more ways thandoes any other company. To learn more visit and follow @PPG onX.

The PPG Way 2030

We are customer champions

Proactive. Bold. Trustworthy. Everything we do starts with our customers. We listen movefastanddontstop until we solve their biggest challenges. When our customers win we all grow.

We act with purpose and speed

Agile. Data-driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility using quality data to develop solutions that create value.

We are excellentoperators

Productive. Collaborative. Accountable. No matter our role weidentifyproblems takeownershipand always bring solutions. We are both proactive and responsive to drive continuous improvement and deliver results. We support ourfrontlinethe faces of PPG to our customers.

We compete to win

Future-focused. Driven. Ambitious. We are passionate about growing our business and winning with our customers. We deliver results embrace newtechnologiesand leverage agility and speed as strengths.

We are PPG proud

Strong. United. Passionate. We work safely act withintegrityand value our diverse perspectives. We celebrate achievements and take pride in the positive impact we create together to protect and beautify the world.

At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees creates an environment for continuous learning and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex pregnancy race color creed religion national origin age disability status marital status veteran status sexual orientation genderidentityor expression.

If you need an adjustment due to a disability please

PPG pay ranges and benefits can vary bylocationwhich allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including but not limited to skill sets experience and training qualifications and education licensure and certifications and other organizational needs. Other incentives may apply.
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurancecoveragesand benefits will bein accordance withthe terms and conditions of the applicable plans and associated governing plan will be discussed with you by your recruiter during the hiring process.

PPG values your feedback on our recruiting process. We encourage you to visit and provide feedback on the processso that we can do better today than yesterday.