Customer Order Support (On-site)

Kaplan Early Learning Company is growing and seeks to hire a Customer Order Support (On-site).

For over 50 years Kaplan Early Learning Company has been a champion for children. From our research-based curricula to enriching classroom environments and innovative technology solutions Kaplans products and services inspire a lifelong love of learning in children and educators. At Kaplan we come to work every day knowing that we are making an impact on children families and educators not only in our local communities but around the world!

We are a national leader in the early childhood educational market and we remain focused on what makes our organization different - Our People! If you are looking to join an organization where your talents are recognized were the team to join. Its often said when you join the Kaplan team you never want to leave - so prepare yourself to partner with a passionate staff who celebrates an average tenure of 15 plus years!

POSITION OBJECTIVE:

This position contributes to the overall success of the company and supports business operations by ensuring timeliness and accuracy of the customer database. Initialize all incoming mail internet and facsimile orders and perform customer account maintenance in multiple paneled PeopleSoft system environment.

Work Schedule: Monday- Friday 9:00AM-6:00PM

Position Responsibilities Include:

• Setup new customer account records in PeopleSoft system by determining mailable addresses classification and taxation using reference materials and customer information on order and entering relevant customer account information.
• Determine by classification if eligible for automatic credit limit and set-up in system.
• Locate pre-existing customer account records in PeopleSoft system for incoming orders utilizing customer information.
• Manage inbound/outbound calls via ACD line.
• Manage inbound inquiries via HubSpot.
• Verify and enter orders. Process special order types (Key Account web based and Gryphon House)
• Review edit and research special instructions or missing data from orders.
• Run queries.
• Manage Pending Orders.
• Manage special grant website orders.
• Assist Playground Department on orders retrieved with partial Kaplan items and Playground items.
• Assist customers with questions regarding orders or missing account information.
• Interact with internal/external departments regarding receipt of orders.
• Assist My Kaplan Platinum Team with set ups for My Kaplan Platinum customers.
• Manage account maintenance (tax update in vertex panel addresses account names backdating accounts hard code carrier request eliminate duplicate accounts classifications suppress catalog mailings inactivate accounts territory codes etc.).
• Work rotating assignments to manage paperwork day (department voice mails emails account maintenance and tax maintenance.

Position Requirements Include:

• High school diploma or equivalent required.
• Must be detail oriented and organized with the flexibility to work independently or collaboratively in team environment with multiple interruptions.
• Possess good customer service orientation and effective communication skills to interact with internal and external customers.
• Requires computer literacy in Windows environment Microsoft Office (Outlook Word & Excel) and strong 10-key skills.
• Good internet research skills and ability to effectively multi-task required.
• Ability to work on departmental projects.
• Must be available for flexible scheduling.
• Call center experience a plus.
• HubSpot experience a plus.

Benefits Include:

• Paid Time Off including holidays
• Paid Maternity/Paternity Leave Supplemental Program
• Childcare Discounts
• Medical Dental Vision Insurance
• Matching 401(k) Plan plus a suite of financial educational services to include consultations with licensed representatives
• Short-term disability and long-term disability income replacement programs through Voya Insurance
• Educational Tuition Assistance
• Verizon and AT&T Discount
• YMCA Discount
• Employee Referral Bonus
• LifeMart Discount Shopping Website
• Kaplan Outlet Center Discount
• Pet Insurance

  Please include your salary range requirement.

  Kaplan Early Learning Company is an Equal Opportunity Employer. We embrace differences welcome diversity and value a culture of respect.