Customer Order Management Specialist Required ERP System, Order Mgmt, Pharma Industry Exp

Position : Customer Order Management Specialist Entry Level

Location : San Antonio TX

Duration : 6 Months

Total Hours/week : 40

1st Shift

Client : Medical Devices Company

Job Category : Customer Service

Level of Experience : Entry level

Employment Type : Contract on W2 (Need US Citizens or GC Holders or GC EAD or OPT or EAD or CPT)

Monday Friday; 8am 5pm CT with an hour for lunch

Hybrid and onsite position: Tuesday Thursday. The associate can work from the office Monday Friday if that is their preference.

3 MUST HAVES ON RESUME:

Minimum of 1 year experience with ERP system(s).

Minimum of 2 years experience in a similar role (export logistics order management customer service).

Minimum of 2 years prior experience in a related industry (i.e. medical device healthcare supply chain pharmaceutical).

Job Description:

SUMMARY:

• As part of the North America Supply Chain organization the Customer Order Management Specialist is responsible for coordinating the movement of shipments from the Distribution Center to client affiliates.
• The position will interface with key stakeholders (regional business units distribution operations and business unit supply chain) and facilitate the efficient & timely flow of orders across the supply chain network by resolving discrepancies. The position will report to the Supervisor Order Management.

• Follow established procedures practices and policies for functional units and the quality systems.

• Ensure adherence to regulatory business and department guidelines policies and procedures.
• Resolve sales order issues to ensure accurate order fulfilment.
• Work with distribution centers to support on-time delivery and other company key performance indicators.
• Meet or exceed established order accuracy and turn-around standards.
• Handle all customer contacts professionally and courteously. Compose accurate prompt and appropriate replies to all customer contacts.
• Maintain up-to-date comprehensive knowledge of business unit and regional services and products through participation in training meetings coaching and feedback sessions.
• Manage short-supply situations backorders and manual allocations as required.
• Input and manage orders for exception products requiring special handling.
• Ensure that all potentially serious incidents are raised to the appropriate levels of management.
• Ensure orders are accurate and released in alignment with service level agreements. Modify orders in the ERP systems warehouse management and transit management systems per regional requirements.

POSITION REQUIREMENTS

EXPERIENCE:

• Minimum of 1 year experience with ERP system(s).
• Minimum of 2 years experience in a similar role (export logistics order management customer service).
• Minimum of 2 years prior experience in a related industry (i.e. medical device healthcare supply chain pharmaceutical).

Competencies:

• Team player with impactful verbal and written communication skills
• Ability to influence without authority
• Strong attention to detail
• Strong customer focus and a track record of implementing best-in-class service levels
• Ability to build strong relationships with relevant stakeholders
• Skillful at setting priorities meeting deadlines and managing multiple tasks
• Versatile learner with the ability to function in a changing environment
• Action-oriented and results-driven independently seek continuous improvement opportunities
• Must be self-motivated and can be productive with little or no direct supervision
• Proficiency in standard business computer software applications (MS Word Teams PowerPoint Outlook)
• Beginner to Advanced Microsoft Excel skills preferred

Education:

• A high school diploma plus 3 years of experience.