Customer Order Management Coordinator

Position : Customer Order Management Coordinator

Location : San Diego CA

Duration : 3 Months contract

Total Hours/week : 40.00

1^st Shift

Shift Hours: 7:30 AM - 4:00 PM

Job Description:

• This role is responsible for interacting directly with our customers and various internal functional groups to ensure the timely delivery of custom reagents and services.
• Primary responsibilities include supporting the custom reagent program as the liaison between the customer and the business with focus on sales quotes and order management.
• This role gathers customer requirements and specifications for make-to-order product configurations and pricing to be used in creating quotes and sales orders and will act as the liaison between the customer and program/technical experts as needed.
• This role serves as the primary point of contact for customers throughout the ordering process.
• This role maintains technical accuracy and completeness of quote and order management processes utilizing various software applications and business tools.
• Direct customer contact via telephone and e-mail are a key part of the job.
• Attention to detail order accuracy compliance with department standards and excellent time management skills are required.
• Must be able to work independently with minimal supervision and be capable of suggesting process improvements to ensure internal efficiencies are realized and maintain a high level of customer satisfaction.
• Additional projects may be assigned which are relatively complex in nature where sound judgment and product specific knowledge is required.

Duties and Responsibilities:

• Daily coordination of all customer-facing activities related to custom (make-to-order) reagent quote and order management including follow-up and resolution.
• Communicates with external customers via phone and email. Interacts directly with intercompany/international client offices to support regional customers.
• Interacts with Marketing Operations Manufacturing Technical Application/Product Support Planning and other functional groups to drive the process from quote to order fulfilment.
• Responds accurately to the customer and internal client personnel inquiries providing pricing availability terms and conditions and other product and order related information.
• Reviews custom reagent quote requests and prepares sales quotations ensuring accuracy and configuration compatibility to allow for successful creation of corresponding sales orders.
• Ensures appropriate approvals and documentations are present before completing transactions.
• Performs other related duties and assignments as required.

Desired Skills and Experience:

• Experience with SAP or similar ERP system is highly preferred
• Experience with Sales Force or similar CRM system preferred
• Demonstrated proficiency in MS Word MS Excel and email systems is required
• Proactive self-starter that drives for results
• Customer Advocate with ability to foster and maintain relationships
• Excellent verbal and written skills
• Able to troubleshoot problems and resolve customer complaints
• Effective organization planning and time management skills are required
• Working knowledge of quote and order management processes

• Candidates must have high attention to detail clear communication both written and verbal.
• Looking for exp within similar industry order management coordinator and ERP systems exp such as SAP or similar.

Education and Experience:

• 3 - 5 years of customer service experience within similar industry BA/BS degree preferred
• Prior experience in a biotechnology or manufacturing environment is preferred