Customer Operations Representative

We are seeking a proactive and customer-focused Customer Operations Representative to support daily operational processes while delivering exceptional service to our clients. This role serves as a critical link between customers and internal teams ensuring smooth order processing issue resolution and overall customer satisfaction. The ideal candidate is highly organized detail-oriented and comfortable working in a fast-paced remote environment.

• Serve as the primary point of contact for customer inquiries via email chat and phone.
• Process customer orders requests and account updates accurately and efficiently.
• Monitor and manage customer accounts ensuring timely follow-ups and issue resolution.
• Collaborate with internal departments (operations logistics billing and technical teams) to address customer needs.
• Track and report on customer service metrics including response time resolution time and satisfaction levels.
• Identify recurring issues and recommend process improvements to enhance operational efficiency.
• Maintain accurate records of customer interactions and transactions in CRM systems.
• Assist in onboarding new customers and providing guidance on products or services.
• Ensure compliance with company policies and service standards.

• High school diploma or equivalent required; Associates or Bachelors degree preferred.
• 13 years of experience in customer service customer operations or administrative support roles.
• Strong communication skills (written and verbal) with a customer-first mindset.
• Proficiency in Microsoft Office Suite and customer relationship management (CRM) tools.
• Excellent organizational and multitasking abilities.
• Ability to resolve issues efficiently and maintain professionalism under pressure.
• Experience working in a remote or distributed team environment is a plus.

• Customer Service Excellence
• Problem-Solving & Conflict Resolution
• Attention to Detail
• Time Management & Organization
• Team Collaboration
• Adaptability in Remote Work Environments

• Flexible remote work environment
• Competitive hourly compensation
• Opportunities for career growth and development
• Supportive and collaborative team culture
• Performance-based incentives (where applicable)