Customer Operations Lead

HUD is building infrastructure to create RL training data and evals for frontier AI agents as well as a marketplace to sell these to frontier labs through the HUD marketplace. Our platform is used by frontier labs Fortune 500 companies and startups. Weve raised $16M from top VCs and were YC W25.

Were looking for a Customer Operations Lead to own the customer-facing work that cannot or should not be automated with AI. Youll own the systems around successful customer activation and engagement as the implementation counterpart to our GTM Engineers.

• Own the human-in-the-loop layer of HUDs operations across our customers - data suppliers (vendors) and frontier labs and enterprises (buyers)

• Jump into customer conversations when a human touch is needed to build trust clarify context or move things forward

• Resolve contract onboarding and platform blockers by working with the right internal owners

• Turn recurring customer issues feedback and learnings into better processes platform and communications

• Build lightweight systems that streamline workflows or makes resolving problems easier the next time they occur

You may be a good fit if you have:

• Experience in customer operations business operations consulting or similar roles

• Demonstrated judgement in customer-facing situations - you know when to be helpful when to push back and when to escalate

• Comfort managing many small but important threads at once

• High attention to detail and strong follow-through

• Used AI tools to improve their productivity

Strong candidates may also have:

• Early-stage startup experience with ability to work independently in fast-paced environments

• Experience working with technical customers

• Familiarity with RL e.g. you know what environments evals and benchmarks are

• Thrive in unstructured problem spaces

We prioritize technical aptitude and learning potential over years of experience. Motivated candidates are encouraged to apply even if they dont meet all criteria.

• Team Size: 15 people currently mostly full-time in-person but some remote.

• Our team: Our team includes 4 International Olympiad medalists (IOI ILO IPhO) serial AI startup founders and researchers with publications at ICLR NeurIPS etc.

• Company stage: We have 8 figures in funding and high revenue growth. Were scaling profitably and quickly to meet very strong demand.

• Employment: Full-time.

• Location: On-site only for now. You can join the team in the San Francisco Bay Area or Singapore offices.

• Visa Sponsorship: We provide support for relocation and visas for strong full-time candidates to the US or Singapore.

• Timeline: Applications are rolling. The process is 2 technical interviews and a 2-3 day work trial.

• Competitive compensation

• 100% covered top-of-the-line medical dental and vision from Blue Shield of CA (US employees)

• Lunch and dinner when youre in the office

• Company-wide holiday break (Christmas Eve to New Years Day) on top of PTO and paid holidays

• Other perks including an Equinox membership 401k and commuter benefits (US employees)

• Unlimited* access to tokens for ChatGPT Claude Code Cursor etc. *By unlimited we mean no one on our token usage leaderboard has ever hit a limit. So we have no idea what the limit is.

Due to high volume we may not actively respond to every application but feel free to contact us at or elsewhere if we missed your application!

Required Experience:

Manager