Customer Operations Coordinator
Job Location:
Springfield, VT - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Requisition: 83973
PSEG Company: Public Service Electric & Gas Co.
Salary Range: $ 57800 - $ 86600
Work Location Category: Hybrid Fixed
Were one of the countrys largest energy companies with a vision of powering a future where people use energy more efficiently and its safer and delivered more reliably than ever.Were also deeply connected to the communities we serve with more than 13000 employees working together to support our customers and make a difference every day.
Here youll have the stability and exciting opportunities that come with being a Fortune 500 company along with a supportive friendly work environment where your contributions are valued.
We offer a flexible work environment designed to balance employee needs with collaboration and operational excellence. Roles fall into two categories:
Onsite: Employees work onsite daily.
Hybrid: A blend of remote and onsite work with at least three onsite days per week required.
As an employee if you are regularly scheduled to work 20 or more hours per week you will have access to a wide range of comprehensive benefits from day one designed to support your total well-being: medical dental vision parental leave and family leave programs behavioral health programs 401(k) with company match life insurance tuition reimbursement and generous paid time off.
More than 13000 people already call PSEG their work home taking pride in providing safe reliable service to millions of customers. If youre looking for a place where you can build a meaningful career and help power and support our communities wed love to welcome you to the team.
PSEG is not offering visa sponsorship for this position.
Job Summary
At this time only current PSEG employees are being considered.
Perform detail-oriented administrative and operational duties to support Field & Metering Billing and Customer Contact operations.
Job Responsibilities
Perform a variety of detailed-oriented duties supporting PSE&Gs Customer Care businesses including: Field & Metering Operations Billing Customer Contact Perform SAP/CCS/EMPOWER data entry and Qualifications for Promotion job placement service entry and purchase order creation and maintenance allocation of Purchase Card charges handle administrative duties such as maintaining appointments and organizing meetings/events.
- Prepare correspondence maintain records create and maintain charts spreadsheets and databases for multiple lines of business.
- Respond to a wide variety of requests by researching information and conducting analysis.
- Coordinate on-call schedule with Electric Distribution working with issues that are often sensitive in nature.
- Track work assignments to ensure timely completion.
- Maintain personnel files local files and confidential correspondence; Time Reporting in SAP.
- Cross-train colleagues and back up as needed.
Job Specific Qualifications
- High school diploma or GED.
- Minimum 2 years of related professional work experience.
- Able to work with minimal guidance demonstrating judgment attention to detail and effective time management.
- Strong oral and written communication skills. Able to communicate effectively with all levels of the organization.
- Proven ability to perform multiple tasks and assignments. Ability to maintain confidential information.
- Aptitude for learning new software programs.
- Must possess a high degree of initiative professionalism and self-motivation in identifying and accomplishing tasks.
- Proven ability to meet deadlines and work under pressure.
- Must possess and maintain a valid drivers license.
- Able to work core hours and overtime as required travel to various work locations within Customer Care as needed.
Desired
- Bachelors degree Associates degree or some college level/continuing education courses.
- Proven proficiency in the use of SAP SAP/CCS.
Some positions at PSEG require access to information covered by the Department of Energys regulation 10 CFR 810 (Part 810). If applicable the successful applicant must prove they are: (1) a citizen or national of the USA; OR (2) a lawful permanent resident of the United States (Non-Conditional Permanent I-551 / Green Card / Permanent Resident Card holder); OR (3) a citizen national or permanent resident of a Generally Authorized destination on theattached list not also a citizen national permanent resident of any country not listed; OR (4) a Protected Individual under the Immigration and Naturalization Act (8 U.S.C 1324b(a)(3)).
As an employee of PSEG you should be aware that during emergency restoration efforts you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations.
For all roles PSEGs drug and alcohol testing program includes pre-employment testing testing for cause and post-incident/accident testing.
Employees who are hired or transfer into a federally regulated role (including positions covered by USDOT PHMSA or NRC regulations) are subject to random drug and alcohol testing inclusive of marijuana. Although numerous states throughout the country have legalized marijuana/cannabis products recreationally and medically the use of these products are prohibited for employees in federally regulated roles. Please note that the use of CBD products may result in a positive drug test for THC/Marijuana and such use is not a legitimate medical explanation for a positive result.
If you are a current PSEG Long Island (PSEGLI) employee and offered an opportunity with PSEG or any of its subsidiaries other than PSEGLI you will be treated as a new hire. Please note that as a new hire to PSEG your benefits will change and generally will be consistent with other similarly situated PSEG new hires. Similarly for PSEG employees who accept job opportunities with PSEGLI your benefits will change and generally be consistent with other similarly situated new hires of PSEGLI.
PSEG is an equal opportunity employer dedicated to a policy of non-discrimination in employment including the hiring process based on any legally protected characteristic. Legally protected characteristics include race color religion national origin sex age marital status sexual orientation disability or veteran status or any other characteristic protected by federal state or local law in locations where PSEG employs individuals.
PSEG is committed to providing reasonable accommodations to individuals with disabilities. If you have a disability and need assistance applying for a position please call or email
If you need to request a reasonable accommodation to perform the essential functions of the job email Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.
ADDITIONAL EEO INFORMATION (Click link below)
Know your Rights: Workplace Discrimination is Illegal
Required Experience:
IC
About Company
Public Service Enterprise Group Inc. (PSEG) is a diversified energy company headquartered in Newark, N.J. Established in 1903, the company has long had a key role in fueling New Jersey's economy and supporting the state's quality of life. Public Service Electric and Gas Co. (PSE&G) i ... View more
