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Customer Master Data Management Senior Manager

Vertex Pharmaceuticals

Job Location:

Boston, MA - USA

Monthly Salary: $ 137600 - 206400

Posted: 3 July 2026 (30+ days ago)

Application Deadline: 30 September 2026

Vacancies: 1 Vacancy

Job Summary

Job Description

General Summary:

The Senior Manager (SM) of Customer Master Data Management reports to the Director of Customer Master & Commercial Data Management in the Commercial Innovation Analytics Operations (CIAO) organization. This individual supports the Global Healthcare Entity Master system (GHEM) and will help drive the customer mastering process working with a team of data stewards and supporting overall data governance at Vertex. The ideal candidate is passionate about data has experience managing data quality and master data initiatives and understands MDMs role in enabling and building a 360⁰ view of customers in an enterprise.

Key Duties and Responsibilities:

Support the overall global customer mastering program.
In partnership with IT and other stakeholders support the commercial data governance process. This also includes data cataloguing efforts (with Collibra).
Work closely with a team of data stewards who execute data change requests and other data quality initiatives.
Support integrations with CRM systems and other internal systems that depend upon the customer MDM. Act as the data product owner for health care entity data within Vertexs CRM systems.
Facilitate the load of HCO/HCP data into MDM and other downstream systems including CRM.
Work closely with Vertexs Data Technology and Engineering (DTE) group to execute technology initiatives.
Work closely with and coordinate the activities of vendor organizations that support MDM and CRM.
Train internal teams on MDM-related processes and procedures.

Knowledge and Skills:

Bachelors Degree (Required)
Typically requires minimum 5 years of direct experience with pharmaceutical data; sourcing integration analysis and reporting.
Extensive knowledge of master data management (MDM) processes and experience implementing and managing Informatica MDM or other MDM on-prem/cloud-based solutions
The candidate communicates effectively with cross-functional stakeholders and is highly comfortable working with data databases and systems.
Familiarity with CRM systems (Veeva/Salesforce) databases/data warehouses (Oracle/Snowflake) SQL project planning agile methodologies tools such as JIRA and Service Now and performance metrics and reporting.
Experience with data governance data stewardship and managing data vendors.
Understanding of the legal/regulatory requirements related to managing sensitive PHI/PII and compliance data (i.e. HIPAA GDPR HITECH Sunshine Act etc.).
Demonstrated ability to provide clarity to vaguely defined problems pragmatic approach to problem solving and service delivery.

Education and Experience:

Bachelors Degree required
Typically requires 4-6 years of relevant experience in life sciences organization or healthcare industry with pharmaceutical data; sourcing integration analysis and reporting

Pay Range:

$137600 - $206400

Disclosure Statement:

The range provided is based on what we believe is a reasonable estimate for the base salary pay range for this job at the time of posting. This role is eligible for an annual bonus and annual equity awards. Some roles may also be eligible for overtime pay in accordance with federal and state requirements. Actual base salary pay will be based on a number of factors including skills competencies experience and other job-related factors permitted by law.

At Vertex our Total Rewards offerings also include inclusive market-leading benefits to meet our employees wherever they are in their career financial family and wellbeing journey while providing flexibility and resources to support their growth and aspirations. From medical dental and vision benefits to generous paid time off (including a week-long company shutdown in the Summer and the Winter) educational assistance programs including student loan repayment a generous commuting subsidy matching charitable donations 401(k) and so much more.

Flex Designation:

Hybrid-Eligible Or On-Site Eligible

Flex Eligibility Status:

In this Hybrid-Eligible role you can choose to be designated as:
1. Hybrid: work remotely up to two days per week; or select
2. On-Site: work five days per week on-site with ad hoc flexibility.

Note: The Flex status for this position is subject to Vertexs Policy on Flex @ Vertex Program and may be changed at any time.

#LI-Hybrid

Company Information

Vertex is a global biotechnology company that invests in scientific innovation.

Vertex is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a persons race color sex gender identity or expression age religion national origin ancestry ethnicity disability veteran status genetic information sexual orientation marital status or any characteristic protected under applicable law. Vertex is an E-Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities in accordance with applicable law.

Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the recruiter or hiring manager or contact Talent Acquisition at