Customer Lifecycle Manager | Eastern US

We turn every customer interaction into an opportunity. We connect conversations customer data and payments with AI Agents so that companies can deliver personal customer journeys at scale: both online and in person.

The entire customer journey. One platform

Every colleague connects to our 4 shared values:

Drive and Lead

You take initiative make decisions and recognize opportunities. Making mistakes is part of moving forward.

Grow and Learn

The growth of our colleagues and our customers is our priority. You like to experiment learn continuously and actively share knowledge and insights with others.

Together and Care

We work together and we believe that diverse perspectives lead to stronger outcomes. You value the social side of work you show genuine interest and care about one anothers well-being.

Speed and Change

By welcoming AI Agents into our organisation we fundamentally change how work is done. You are comfortable with change and you love working in a high paced environment.

As our Customer Lifecycle Manager for North America youll own the full customer journey for every customer in the region from the moment a deal closes through onboarding adoption and ongoing service and support. Youre the single point of accountability for getting new customers live fast and keeping existing customers getting value so we retain and grow the NA book of business as scales in the region.

• Own end-to-end onboarding for new NA customers coordinating kickoff implementation and go-live so customers reach first value quickly and reliably.

• Serve as the primary point of contact for service delivery and support across the existing NA customer base resolving issues and coordinating with Support Product and Engineering to close the loop.

• Build and manage renewal adoption and health-tracking processes that surface risk early and identify expansion opportunities across the portfolio.

• Partner with Sales Marketing and Product leadership to translate customer feedback and lifecycle data into scalable playbooks that support growth in North America.

• Use AI tools actively to improve your own work: experiment automate and share what works with your team.

• 5 years of experience in customer success account management implementation or service delivery ideally in SaaS or a technology-enabled service business.

• A track record of owning the customer relationship post-sale onboarding adoption renewals and escalation management with measurable retention and growth outcomes.

• Experience with CRM and customer success tooling (e.g. Salesforce Gainsight or similar) and comfort working cross-functionally with Support Product and Engineering.

• Fluent in English; based in or near the Midwest or Eastern US with flexibility to travel to customers and to our Breda NL headquarters as needed.

• Genuinely curious about AI: Youre actively experimenting with the newest models / products to supercharge yourself at work.
  

Believe youd be a great fit for this role even if you dont tick every box Reach out to our Recruitment team! Wed be happy to connect and see if we can make it work together.

At we believe in empowering our people to do what they love excel at what they do and make a meaningfulimpact. As a club member youll have the following benefits:

• A unique 3-days Global Onboarding program in our Headquarters in the Netherlands a deep dive into the culture of .

• Competitive base salary with performance-based incentives.

• Comprehensive benefits package including health dental and vision insurance.

• Opportunities for professional growth and development in a fast-paced innovative environment.

• A collaborative and inclusive company culture that values diversity and creativity.
  

Our diverse perspectives fuel innovation and drive us forward. We welcome everyone regardless of age background or beliefs.