Customer Liaison

Job descriptions may display in multiple languagesbased on your language selection.

Main Duties:

• Participate in continuous improvement programs and activities to ensure meeting of departmental performance objectives which are:

• Support customers at their locations during launches and through production to address their concerns in a timely and professional manner (Interface with SQEs production supervisors engineers line operators).
• Communicate customer concerns to appropriate Decostar personnel in a detailed manner.
• Learn products flow process and assembly componentry as to respond efficiently. Have a complete understanding of Decostars process flows and product lines.
• Responsible for issuing Return Material Authorizations (RMA) and dispositioning of those returns at Decostar.
• Sort materials required to address customer concerns with Decostar liaison(s) and Decostar team members (onsite and/or offsite).
• Participate in brainstorming and corrective action team meetings and initiate quality alerts.
• Collect and distribute approved boundary samples and quality standards to the Control Plan Administrators (for each department). Communicate train document and post these standards according to CPA / QS-9000 requirements.
• Prepare and submit reports on field representations / activities in appropriate formats (written and electronic).
• Participate in trials and investigations pertaining to product fit functioning in system damage new product launches current production parts racks packaging etc. with APQP Program Managers.
• Maintain appropriate records.
• Travel as required to customer or sequencing locations to respond expediently to concerns.
• Maintain accurate expense information and receipts obtained during travel. Complete expense reports as per the Decostar expense report procedure.
• Perform other duties as required.

• Associates Degree required. Six (6) years work related experience (Three years of work for every one year of schooling) may be substituted in lieu of degree. Work experience combined with current schooling towards degree will be considered.

Related Work Experience

• Minimum two years experience in quality assurance required.
• Demonstrated strong written and oral communication skills a must.
• Must be computer literate in the Windows environment.

Employee will be onsite at BMW:

Opening for A Shift 7am to 7pm

Opening for B Shift 7pm to 7am

WHY WORK HERE

• Health Insurance (includes telemedicine FSA HSA and other benefits)
• Dental Insurance
• Vision Insurance
• 401(k) with match
• Employee Profit Sharing Plan
• Employee Assistance Program

At Magna we believe that a diverse workforce is critical to our success. Thats why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications and in consideration of job requirements regardless of in particular color ancestry religion gender origin sexual orientation age citizenship marital status disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law.

AI-Assisted Screening Disclosure

As part of our commitment to a fair consistent and efficient recruitment process we may use artificial intelligence (AI) tools to assist in the initial screening of applications submitted through our Workday system. These tools help identify qualifications and experience that align with the role requirements. Please note that AI is used solely to support our recruiters. Final decisions are always made by the hiring manager and the hiring team. Importantly no applicant data is shared externally through these AI tools. All information remains securely within our systems and is handled in accordance with our privacy and data protection policies.

Under conditions defined by applicable law you may have the right to request an explanation of how AI is used to support decision-making.

If you have any questions or concerns about this process feel free to contact our Talent Attraction team.