Customer Journey Operations Analyst

Building People that Build the World.

With platforms in HVAC and Detection and Measurement SPX Technologies builds innovative solutions that enable a safer more efficient sustainable world. Through our RiSE talent development framework we Reach Identify Strengthen and Engage our employees to support them in their continued development. Were a global company of problem solvers collaborators and innovators and our businesses build solutions that impact the world.

This opportunity is for our Electric Heat business. Electric Heat is a trusted leader in electric heating and ventilation solutions for commercial industrial and residential applications. Backed by the strength of ASPEQ Heating Group and Marley Engineered Products we offer a wide range of standard and customized products through leading brands like QMark Indeeco Berko and Brasch.

Our portfolio includes baseboard wall unit and infrared heaters along with ceiling fans and air circulators - designed to deliver comfort reliability and performance. We are committed to high-quality energy-efficient solutions that improve environments where people live and work.

How you will make an Impact (Job Summary)

SPX is a diverse team of unique individuals who all make an impact. As a Customer Journey Operations Analyst you will drive operational excellence across the customer experience by optimizing systems improving processes and delivering actionable this role you will serve as a key liaison between internal teams and external partners ensuring seamless system functionality data integrity and an efficient customer-centric experience across the end-to-end journey.

What you can expect in this role (Job Responsibilities)

While each day brings new opportunities at SPX your core responsibilities will be:

1. Systems & Application Administration

• Administer core business applications including user access security product setup and data integrations
• Support system testing upgrades and enhancements including training and change management efforts

1. EDI Management & Technical Support

• Serve as a subject matter expert in Electronic Data Interchange (EDI) processes
• Troubleshoot and resolve EDI issues ensuring accuracy and continuity of transactions
• Act as liaison between internal IT teams and customers to establish and maintain EDI connections

1. Process Improvement & Operational Excellence

• Identify lead and implement process improvements to enhance efficiency reduce defects and improve customer experience
• Analyze workflows and recommend scalable solutions aligned with business objectives

1. Cross-Functional Collaboration

• Partner with Operations Customer Experience Product Management IT and other stakeholders to align priorities and drive execution
• Support system and process initiatives across multiple business functions

1. Reporting & Data Insights

• Develop and deliver reporting and dashboards that provide visibility into performance trends risks and opportunities
• Translate data into actionable insights that drive operational decision-making

1. Project & Initiative Management

• Track and manage key initiatives deliverables and timelines
• Ensure accountability follow-through and successful execution of commitments

1. Change Management

• Support adoption of new tools systems and processes through communication training and stakeholder engagement

What we are looking for (Experience Knowledge Skills Abilities Education)

We each bring something to the table and we are looking for someone who has:

Required Experience

• Strong analytical and problem-solving capabilities with experience deriving actionable insights from data

• Preferred understanding of ERP systems Microsoft Suite including Power Bi and Salsify and PMI Platform and CRM experience

Preferred Experience Knowledge Skills and Abilities

Experience with Power BI or other data visualization tools; ability to build dashboards reports and pivot tables

• Working knowledge of CRM CPQ customer portals order management systems and platforms such as Salsify or PMI
• Experience with EDI processes and integrations
• Experience participating in or supporting software implementations or system enhancements
• Proven ability to collaborate and influence across cross-functional teams and external partners
• Strong communication skills with the ability to convey technical information to non-technical stakeholders
• Results-driven mindset with a focus on continuous improvement and operational efficiency
• Highly organized team player with a systematic approach to problem-solving
• Ability to build relationships and serve as a trusted liaison between customers and internal teams

Education & Certifications

• Bachelors degree (BA/BS) is preferred. Preferred BS degree in IT or Technical field
• Preferred focus in Information Technology Business or a related technical field

Travel & Working Environment

• Minimum travel may be required. Less than 5%.
• Workplace is onsite hybrid in an office setting.

How we live our culture

Our culture is at the center of what we do and more importantly who we are. Our core values set a standard for how we manage ourselves and our Leadership Model sets the standard for how we engage with each other. Whether you are an individual contributor or you lead a large team each of us leads at SPX.

What benefits do we offer

We know that the well-being of our employees is integral. Our benefits include:

• Generous and flexible paid time off including paid personal time off caregiver parental and volunteer leave
• Competitive health insurance plans and 401(k) match with benefits starting day one
• Competitive and performance-based compensation packages and bonus plans
• Educational assistance leadership development programs and recognition programs

Our commitment to embrace diversity to build a culture of inclusion at SPX

We value different backgrounds experiences and voices at SPX and we are committed to challenging ourselves openly communicating and striving to improve every day. We believe in creating an inclusive work environment where everyone has a voice and is encouraged to realize their fullest potential.

SPX is an affirmative action and equal opportunity employer committed to making selection decisions without regard to race color religion sex sexual orientation or identity national origin age disability veteran status or any other legally protected basis.