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Customer & Growth Product Marketing Lead
Job Location:
Job Location:
San Francisco, CA - USA
Yearly Salary:
$ 220000 - 258000
Yearly Salary:
Posted:
14 June 2026 (30+ days ago)
Posted:
Application Deadline:
8 October 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
About Glean:
Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industrys most advanced enterprise search has evolved into a full-scale Work AI ecosystem powering intelligent Search an AI Assistant and scalable AI agents on one secure open platform. With over 100 enterprise SaaS connectors flexible LLM choice and robust APIs Glean gives organizations the infrastructure to govern scale and customize AI across their entire business - without vendor lock-in or costly implementation cycles.
At its core Glean is redefining how enterprises find use and act on knowledge. Its Enterprise Graph and Personal Knowledge Graph map the relationships between people content and activity delivering deeply personalized context-aware responses for every employee. This foundation powers Gleans agentic capabilities - AI agents that automate real work across teams by accessing the industrys broadest range of data: enterprise and world structured and unstructured historical and real-time. The result: measurable business impact through faster onboarding hours of productivity gained each week and smarter safer decisions at every level.
Recognized by Fast Company as one of the Worlds Most Innovative Companies (Top 10 2025) by CNBCs Disruptor 50 Bloombergs AI Startups to Watch (2026) Forbes AI 50 and Gartners Tech Innovators in Agentic AI Glean continues to accelerate its global impact. With customers across 50 industries and 1000 employees in more than 25 countries were helping the worlds largest organizations make every employee AI-fluent and turning the superintelligent enterprise from concept into reality.
If youre excited to shape how the world works youll help build systems used daily across Microsoft Teams Zoom ServiceNow Zendesk GitHub and many more - deeply embedded where people get things done. Youll ship agentic capabilities on an open extensible stack with the craft and care required for enterprise trust as we bring Work AI to every employee in every company.
About the Role:
Glean is seeking a Customer and Growth Product Marketing Lead to lead how we engage grow and retain customers after the initial this role you will combine customer marketing and lifecycle growth marketing to turn our install base into a durable engine for activation adoption and expansion across our customer base. You will design the systems programs and operating rhythm that make the post-sale journey more systematic measurable and scalable as Glean grows.
You will:
- Own the end-to-end post-sale marketing strategy across onboarding activation adoption renewal and expansion with clear lifecycle stages goals and success metrics.
- Design and implement segmented lifecycle campaigns across email in-product and other channels to accelerate time-to-value increase adoption of priority workflows and improve retention.
- Partner closely with Customer Success and Sales on signal-based programs for at-risk accounts renewal readiness win-back and expansion opportunities.
- Develop upsell cross-sell and expansion campaigns aligned to sales plays and account plans using experimentation and behavioral data to optimize onboarding adoption and growth and leveraging AI to build speed and scale into the process.
- Serve as the cross-functional lead for post-sale marketing partnering with Product Marketing Sales Customer Success and RevOps to define measurement improve lifecycle strategy and scale repeatable programs.
About you:
- 8 years of B2B SaaS marketing experience across customer lifecycle growth or revenue marketing with a strong focus on post-sale outcomes.
- Proven success driving adoption retention and expansion within an installed base with measurable impact on product usage renewals NRR or expansion pipeline.
- Strong operator who can balance strategy hands-on execution and analytics in a fast-moving environment.
- AI fluent using the latest AI tools as a natural and integral part of everyday work.
- Deep expertise and hands-on execution experience in customer and lifecycle marketing including segmentation testing automation and multi-touch journeys across email and in-product channels.
- Strong analytical written and communication skills with the ability to turn customer behavior and performance data into clear programs narratives and executive-ready insights.
- Highly collaborative builder with a bias toward action strong cross-functional influence and interest in AI and agentic workflows.
Location:
- This role is hybrid (4 days a week in our Mountain View or San Francisco office)
Compensation & Benefits:
The standard base salary range for this position is $220000 - $258000 annually. Compensation offered will be determined by factors such as location level job-related knowledge skills and experience. Certain roles may be eligible for variable compensation equity and benefits.
We offer a comprehensive benefits package including competitive compensation Medical Vision and Dental coverage generous time-off policy and the opportunity to contribute to your 401k plan to support your long-term goals. When you join youll receive a home office improvement stipend as well as an annual education and wellness stipends to support your growth and wellbeing. We foster a vibrant company culture through regular events and provide healthy lunches daily to keep you fueled and focused.
Were committed to building and sustaining a diverse inclusive workplace. We strive to attract and retain people with a wide range of backgrounds experiences and perspectives and we do not discriminate on the basis of gender ethnicity sexual orientation religion civil or family status age disability or race.
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AI-First Mindset at Glean:
At Glean AI fluency is core to how we work and were committed to ensuring every new hire feels confident integrating AI into their everyday work. As part of the interview process youll complete a brief AI-focused exercise or discussion so we can understand how you think about design and use AI to drive impact in your role. Feel free to reference any tools platforms or workflows you use today prior Glean experience isnt required.
Global Data Privacy Notice for Job Candidates and Applicants:
Depending on your location the General Data Protection Regulation (GDPR) California Consumer Privacy Act (CCPA) or other privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available in our . By submitting your application you are agreeing to our use and processing of your data as applicants and their applications are subject to arbitration of disputes as outlined in our Applicant Arbitration Agreement.
By clicking Submit Application I confirm that I have read the Global Data Privacy Notice and the Applicant Arbitration Agreement and I agree to the terms.
About Company
Glean was created to deliver healthy and fresh foods - made directly from fruits and vegetables - into your hands! Sweet Potato Flour & Pumpkin Flour now available. Our team is made up of a handful of passionate people who have worked in food and agriculture most of their careers - ... View more
