Customer Experience Specialist (Temp-HirePart-timeweekends)

The Customer Experience Specialist plays a critical role in ensuring a seamless order-to-delivery experience for customers. This position serves as a key liaison between customers sales logistics partners and internal operations teams to ensure accurate order processing timely shipments and proactive communication.

The role combines strong customer service skills logistics coordination and operational problem-solving to support efficient supply chain execution and maintain high levels of customer satisfaction.

Job hours; Friday Saturday Sunday 12-5pm (remote except for onsite training and meetings)

Remote candidates are required to be local (within a reasonable commuting distance) to the Woburn MA office for onsite meetings

Key Responsibilities

Customer Service & Order Management

• Serve as the primary point of contact for customers regarding orders delivery timelines and product availability.
• Process and manage customer orders within ERP systems ensuring accuracy and completeness.
• Provide timely responses to customer inquiries including order status shipping updates and product information.
• Maintain accurate customer records and order documentation.
• Coordinate closely with the sales team to support customer needs and ensure alignment on order fulfillment.

Logistics & Shipment Coordination

• Coordinate shipments with internal warehouse teams third-party logistics providers and freight carriers.
• Monitor order fulfillment and shipment status to ensure on-time delivery.
• Track and resolve shipping issues delays or discrepancies in a timely manner.
• Prepare and review shipping documentation including packing lists invoices and export documentation where applicable.
• Support international shipments and ensure compliance with applicable import/export requirements.

Order-to-Delivery Process Support

• Monitor the end-to-end order lifecycle from order entry through delivery confirmation.
• Identify potential supply chain disruptions and proactively communicate updates to customers and internal stakeholders.
• Work cross-functionally with operations planning finance and quality teams to resolve order issues.
• Assist with backlog management and delivery prioritization.

Continuous Improvement

• Identify opportunities to improve order processing logistics coordination and customer communication.
• Participate in process improvement initiatives such as Kaizen or operational workflow improvements.
• Support documentation of customer service and logistics processes.
• Contribute to performance tracking metrics such as on-time delivery order accuracy and customer satisfaction.

Qualifications :

• Bachelors degree in Business Supply Chain Logistics or related field preferred.
• 5 years of experience in customer service order management logistics or supply chain operations.
• Experience working with ERP systems (SAP Oracle NetSuite or similar).  Strong preference for SAP
• Strong understanding of order processing and logistics coordination.
• Experience working with freight carriers and logistics providers preferred.
• Proficiency in Microsoft Office particularly Excel

The maximum hourly rate for this position will range between $30-$36/hour. Individual compensation for this job requisition will be based on non-discriminatory factors including your geographic location skills experience education and other factors as they relate to the position requirements.  Actual compensation may vary depending on the confirmed job-related skills and experience.

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Do you want to be part of something bigger A team whose impact stretches across the globe making a real difference to the quality of peoples lives.  Sirtex recognizes that well-being financial health and work-life balance are crucial for our employees to achieve personal success. 

Sirtex offers qualified candidates:

• Diverse and flexible work arrangements to achieve the optimum balance between work and personal responsibilities.
• A culture of respect diversity collaboration and innovation fostering inclusiveness and superior performance.
• Attractive compensation and benefit packages which are practical robust and equitable.
• A commitment to support ongoing professional growth through career development on the job experiences and training opportunities.
• Challenging work which supports the development of new and better ways to improve clinical outcomes for oncology treatment around the world.
• An unwavering commitment to company values employee safety and excellence in everything we do.  

Diversity drives innovation; inclusion fosters belonging growth and success. Sirtex believes that it takes multiple perspectives and voices to create a culture and workplace which fosters engagement teamwork and employee satisfaction to perform our best and deliver on commitments. We are dedicated to fostering an environment where all employees feel valued included and can share their ideas so that we can exceed even our own expectations.

Sirtex is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status age or any other characteristic protected under applicable law.  Sirtex will make reasonable accommodations for qualified individuals with known disabilities in accordance with applicable law.

Remote Work :

Yes

Employment Type :

Contract